Ops Support Engineer

DMI•Atlanta, GA

2d•Onsite

About The Position

DMI is looking for an Ops Support Engineer - Roybal Data Center to provide onsite support to the CDC Roybal Data Center to monitor and maintain the hardware/software/structured (CAT3,5,6) & fiber optic cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment.

Requirements

AA, B.A. or B.S. degree or equivalent experience.
5+ years Data Center and Infrastructure experience, with 5+ years of Supply Chain and Logistics experience
Experience collaborating with individuals across internal and external organizations, other geographies
Execute multiple tasks simultaneously in a fast-paced, ambiguous environment
Must be "hands-on" and willing to roll up sleeves to support operational activities.
Experience working with and troubleshooting hardware, software or network-related issues using Linux-based tools.
Experience in troubleshooting OS, network equipment, and software.
Experience with coding, systems administration, or scripting.
Ability to manage changing priorities.
Ability to collaborate and partner with people and teams to overcome issues.
Able to work night shift hours
Data center / Infrastructure / Cloud experience
Must possess or be eligible to obtain and complete a Public Trust background investigation and/or a Public Trust clearance.
Must be a U.S. Citizen

Responsibilities

Experience in a data center, network operation center, help desk, or a similar role.
Experience with operating systems and networking protocols.
Experience in maintenance and monitoring of server systems.
Monitor and identify events proactively, resolving issues
Report all service-impacting issues within 5 minutes of detection
Respond & resolve customer escalations within the SLA window
Turn up customer applications & services in accordance with standard procedures
Open and track to resolution carrier and internal tickets
Internal & external incident notifications
Monitor Network Security and report and document any breaches.
Perform daily, weekly, monthly, and quarterly maintenance procedures and defined in the Operational Guidelines
Gather and report data on the health and operation