Ops Sr Analyst

Bank of America•Charlotte, NC

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Operations, sales, trading/underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures. Job expectations include performing Customer Identification Program and Customer Due Diligence refresh processes. This job is will support Global Accounting & Reconciliation as a member of the Control and Reporting team. Functions include but are not limited to: Reconciliation data governance, running and implementing controls to reduce risk across the recon utility, generating reconciliation reports to support global markets operations, and overall support of the operating model. This job will be responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Operations, sales, trading/underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business.

Requirements

2+ years of intermediate-level Excel experience.
1-3 years of experience with reconciliation systems/design
1-3 years of experience in the financial services industry
Presentable, confident and client focused.
Excellent communication skills (written and verbal) and ability to present to an audience.
Ability to work under pressure in a team environment.
Demonstrated experience liaising with and influencing all levels of the firm and people with different experiences and backgrounds.
Self-motivated and inquisitive. Successful candidate will be able to manage own time, prioritize to meet tight deadlines and know when to escalate.
Strong focus on attention to detail.
Proven process improvement experience.
Demonstrated ability to manage multiple priorities/tasks.
Demonstrated ability/willingness to continuously learn on the job.
Demonstrated ability to problem solve.

Nice To Haves

Familiarity with the full Microsoft Office Suite, including Word, Outlook and Access
Experience with data analysis, including maintaining databases, collecting data, filtering and cleaning data, identifying patterns, interpreting data and presenting findings
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Responsibilities

Run metric based controls that measure the health of the reconciliation space and report the findings of those controls to risk partners
Maintaining the reconciliation database, including updating functions and functional ownership
Liaising with Global Markets Operations (GMO) and Reconciliation partners to solve complex recon problems
Maintains accuracy of client portfolio using internal and external comparison tools
Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling
Explores methods to enhance processes, further reduce risks, and boost client experience
Partners with colleagues on the trade and sales support teams, as well as external agents
Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
Escalates potential risks and exposures to manager in a timely manner
Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions