OPS SOCIAL WORK SERVICES PROGRAM CONSULT - 64801655

State of Florida • Jacksonville Beach, FL

3d • Onsite

About The Position

This is a professional counseling position providing case management services to both pediatric and adult individuals with brain and/or spinal cord injuries. The role involves determining applicant eligibility, providing comprehensive case management, documenting all activities, managing budgets, and engaging in liaison activities with various stakeholders. The position requires a strong understanding of interviewing techniques, medical and psychological data analysis, counseling, resource identification, and effective communication.

Requirements

• Experience providing case management services to people with disabilities.
• Knowledge of interviewing techniques
• Ability to compile, organize and analyze medical and psychological data.
• Ability to provide counseling and guidance.
• Ability to provide programmatic information and referral services.
• Ability to identify community resources.
• Ability to plan, organize and coordinate day-to-day work activities.
• Ability to actively listen and communicate effectively with others.
• Ability to accurately manage budgetary allocations based on client caseload.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of the acute and long-term care needs of people with disabilities.
• Knowledge of and skills with software: Office 365, Adobe Pro, Case Management Software.
• Ability to communicate effectively verbally and in writing.
• Ability to work independently and as a member of a team.
• Knowledge of and ability to understand and apply statutes, rules, and administrative and program policies and procedures.
• Must be able to learn and communicate effectively, orally and in writing, in English.

Responsibilities

• Determines applicant’s program eligibility through an assessment of their medical and residency status, potential to reintegrate into the community, as well as other program requirements.
• Provides case management services independently for a caseload ranging from approximately 10-15 referrals per month.
• Contacts referral source to ensure all documentation is received to determine eligibility.
• Calls the client or family member to make introductions, explain the program’s purpose and if eligible, arrange a time for the Initial Interview.
• Conducts initial interviews to determine service needs of client.
• Develops in conjunction with the client or family a plan of services including an assessment of available third-party benefits.
• Implements, monitors, and routinely evaluates clients’ progress towards community reintegration and their plan of services.
• Identifies service providers and works in conjunction with VR Tech to authorize services.
• Provides referrals to other agencies.
• Responds to client, family and provider needs relating to service provision.
• Assesses short-term and long-term needs and establishes case management objectives for a caseload of 30-50.
• Performs the Initial Interviews via phone or a field-based scenario depending on the relation to referral and discharge i.e. hospital, home or SNF environment.
• Collaborates with the family and referral source regarding the discharge needs based on the documents obtained indicating the need for immediate medically necessary equipment to be provided for a safe discharge home for both the Applicant, now Client, and their providers.
• Arranges delivery of the approved DME’s with vendors while obtaining bids if applicable.
• Determines funding sources to create the individualized Care Plan accurately.
• Sets up outpatient therapies with the designated and participating rehabilitation centers.
• Facilitates Pediatric cases by consulting with therapists, schools, and doctors to ensure collaboration between the parties provide ongoing education through mandated programs such as ESE Exception Student Education IEP- Individual Education Plan Accommodations and Services, 504 Plans, and Homebound schooling.
• Acts as liaison and client’s advocate between the clients/family, physician and facilities/agencies, and Guardians if applicable.
• Manages active cases based on case intensity and acuity.
• Interacts continuously with consumers, family, physician(s) and other providers utilizing monthly progress notes, doctor’s visit notes and recommendations to determine changes in the Care Plans of how this is affecting the client’s progress or lack thereof.
• Assesses the options for care including use of benefits and community resources to update the Care Plan.
• Answers residents’ questions about their care, treatment plans, illness progression and all other issues so they feel safe and secure in our care.
• Transfers appropriate cases within and other Regions communicating both verbally and through Transfer Summaries the status and needs of the client.
• Conducts proper closures following in accordance with the Brain and Spinal Cord Injury Program’s Policies and Procedures.
• Maintains accurate and real time records of all case management activities in the RIMS System using HIPAA guidelines.
• Documents all activities related to the applicant/client’s case including, but not limited to, case notes, medical records, contacts (phone conversations, emails, faxes, etc. related to the applicant/client) and consultative reports in the Rehabilitation Information Management System (RIMS).
• Monitors and manages budget for their caseload as outlined in the Brain and Spinal Cord Injury Program Policies and Procedures.
• Responds to legal and Social Security in a timely manner when records are requested.
• Develops working relationships with hospital personnel, community partners, service providers, and other related professionals.
• Provides technical assistance relating to client needs to hospital personnel, community partners, service providers and others as needed.
• Participates in and when requested leads in-service briefings or program overviews for hospital personnel, community partners, service providers, and other related professionals.
• Participates in ongoing Focus Groups, Trainings, and Educational Sessions requirements for program services.
• Completes required monthly data for Travel and Cell Phones.
• Providing various feedback as requested by leadership teams in a timely manner.
• Adapting to changes in policies, procedures, and new techniques on an ongoing basis.

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed