Ops Services Lead - L&D Programs
About The Position
Leads administration and delivery of enterprise learning and development programs to support workforce capability and organizational development objectives. Manages Learning and Development Program Specialists responsible for program implementation, coordination, and stakeholder support. Establishes priorities, allocates resources, and oversees execution of learning initiatives to ensure consistent delivery and program effectiveness. Partners with People Practices leaders, facilitators, and business stakeholders to align learning programs with organizational needs and workforce development priorities. The role includes leading from where you are, taking ownership of outcomes, and acting in the best interest of the team, customer, project, and organization. DPR emphasizes trust, shared leadership, open communication, disciplined action, respect for the individual, integrity, enjoyment, uniqueness, and an ever-forward mindset.
Requirements
- Bachelor’s degree in education, organizational development, human resources, or a related field, or equivalent experience.
- 7–10 years of experience in learning and development, program management, organizational development, or related experience.
- 2–4 years of experience leading team members, project teams, or program administration activities.
Responsibilities
- Manage Learning and Development Program Specialists responsible for implementation and administration of enterprise learning programs and development initiatives.
- Establish program priorities, work assignments, and operational processes to support effective delivery of learning initiatives across the organization.
- Oversee planning, coordination, and execution of learning programs, including schedules, communications, participant experience, and program logistics.
- Partner with stakeholders to align learning program delivery with workforce development objectives and organizational priorities.
- Review program participation, completion, feedback, and performance metrics to evaluate effectiveness and identify improvement opportunities.
- Develop team capability through coaching, performance management, workload planning, and professional development activities.
- Promote consistency in learning program administration, communication, and participant support across learning and development initiatives.
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- Wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
