OPS RECORDS TECHNICIAN - 64906017

State of Florida•Fort Lauderdale, FL

1d•Onsite

About The Position

This is a highly complex, technical, and responsible position in a very busy and fast-paced environment with a high volume of public contact. The incumbent is expected to communicate by phone, electronically, and in person in a courteous and professional manner at all times. The incumbent will work with a large population of non-English speaking clients. This position is responsible for the collection of payment via cash, checks, money orders, and/or credit card transactions. This position is designated as a sensitive position and is required to maintain confidential information in accordance with Department of Health in Broward County information security, policy, protocols, and procedures. This position has access to HMS for the purpose of entering EARS and E-Vitals for the purpose of reviewing birth, death, and fetal death records, the issuance of certificates, and the collection of payments. The primary function of this position is to process applications for service requests from the general public, by fax, US mail, and via the online ordering system, VitalChek, received on a daily basis. The incumbent will search, review, establish eligibility, and issue computerized birth and/or death certifications from 1930 to present. They will notify all ineligible applicants and assist applicants with additional information as needed to obtain certificates. This position also provides information on amendments and paternity affidavits. Responsible for daily accounting and tracking of safety paper and ensuring that voided safety paper is documented accurately. Serves customers and funeral home directors by greeting them at the Information window and directing them appropriately; answers phones by providing general information as it pertains to vital records. Covers satellite locations when needed. Performs other duties as assigned.

Requirements

Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency, including working in a special needs or Red Cross shelter, or performing other emergency duties.
Willing to physically come in the office to perform the duties and responsibilities of the position.
Current authorization to work in the United States without employer sponsorship.
Valid driver's license, free of major infractions.
Access to an automobile to be utilized for work purposes.
Two (2) years of work experience interacting with customers and providing enhanced customer service over the phone or in person.
Two (2) years of work experience handling cash, credit cards, and check transactions.
Two (2) years of work experience handling administrative duties and office support tasks.
Bilingual, fluent in English/Haitian Creole or fluent in English/Spanish.
Correct grammar usages and basic arithmetic.
Proficiency with computer, cash handling, and general office equipment.
Strong organizational skills.
Ability to work with difficult clients.
Ability to make judgment calls.
Multitask oriented.
Ability to work with time-sensitive tasks.
Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

Experience working with funeral homes, medical examiners, hospitals, and doctor offices.
Experience working with confidential information.
Work experience using Microsoft Word, Excel, PowerPoint, and Outlook applications.
Work experience creating and maintaining spreadsheets.

Responsibilities

Process applications for service requests from the general public via fax, US mail, and VitalChek.
Search, review, establish eligibility, and issue computerized birth and/or death certifications from 1930 to present.
Notify ineligible applicants and assist them with obtaining certificates.
Provide information on amendments and paternity affidavits.
Collect payments via cash, checks, money orders, and credit card transactions.
Maintain confidential information in accordance with Department of Health policies.
Enter EARS and E-Vitals using HMS for reviewing records and issuing certificates.
Account for and track safety paper, documenting voided paper accurately.
Greet customers and funeral home directors at the Information window and direct them.
Answer phones and provide general information on vital records.
Cover satellite locations when needed.
Perform other duties as assigned.