OPS RECORDS TECHNICIAN - 64853249

State of Florida•Pensacola, FL

23h•Onsite

About The Position

This position functions as a Front Desk Clerk, operating under the direct supervision of the General Services Manager - SES. Key responsibilities include maintaining and updating clinic appointments for the Escambia County Health Department (Escambia CHD) and managing client registration through the Health Management System (HMS). The incumbent must possess comprehensive knowledge of all services offered by Escambia CHD, clinic procedures, departmental protocols, and relevant State laws and regulations to optimize fee collection and ensure consistent adherence to guidelines. The role involves answering telephones promptly and courteously, demonstrating a clear understanding of client eligibility processes and fee schedules. Proficiency in various HMS functions is essential, along with knowledge of Medicaid, Medicare, and Third-Party Liability insurance, including verification via web-based platforms such as One Health and AVAILITY. Familiarity with electronic medical records, including scanning and attaching documents, is also required. The technician will conduct client interviews to ascertain initial and ongoing financial and categorical eligibility based on established criteria, document this information, secure client signatures for accuracy, and scan data into the HMS system. Additional duties encompass printing identification and appointment labels, performing medical client registration and check-in, and managing appointments (scheduling, verifying, canceling, rescheduling) while updating client demographics and insurance details. Accurate documentation for client appointments and prompt assistance to clients and staff are critical. Maintaining strict client confidentiality is paramount in all interactions. The position also involves serving as a translator for Hispanic clients during appointment scheduling and check-in for Family Health Clinics, and promoting the department as a positive, caring community organization.

Requirements

Knowledgeable of all services offered by the Escambia CHD, clinic procedures, departmental procedures, and State laws and regulations.
Clear understanding of the client eligibility process and the fee schedule.
Knowledgeable of Medicaid, Medicare, and Third-Party Liability insurance.
Verification of insurance utilizing Web based sites such as One Health and AVAILITY.
Familiar with electronic medical records as well as scanning and attaching documents to the electronic record.
Skills in Basic Mathematics.
Skills in Effective Communication.
Ability to Use information technology such as MS Office, Health Management System, and web-based insurance verification programs software.
One year’s work experience.
Ability to learn and communicate effectively, orally and in writing, in English.
Successful completion of a drug test (for safety-sensitive positions).
Security background check.

Nice To Haves

High school diploma.

Responsibilities

Act as Front Desk Clerk.
Maintain and update all Escambia County Health Department (Escambia CHD) clinic appointments.
Handle client registration using the Health Management System (HMS).
Answer telephones in a timely and courteous manner.
Perform various functions in HMS.
Interview clients to determine initial and continuing financial and categorical eligibility of clients for applicable services based on established criteria.
Document eligibility and financial information and obtain client signature concerning accuracy of information.
Scan data into the HMS system.
Utilize the computer to perform various functions in HMS.
Print identification and appointment labels for clinic encounter forms.
Perform medical client registration and check-in.
Schedule, verify, cancel, and reschedule client appointments.
Update client demographics and all insurance information.
Compile and complete accurate documentation for client appointments.
Promptly respond to requests for assistance by clients and staff.
Protect and maintain client confidentiality in all situations.
Serve as translator for Hispanic client making appointments and checking in for Family Health Clinics.
Perform other duties as assigned.
Promote the department as a positive, caring community organization through courteous behavior toward all clients and coworkers.