OPS RECORDS TECHNICIAN - 64858596

State of Florida • Fort Lauderdale, FL

6d • $19 • Onsite

About The Position

This position requires you to work on site at one of our facilities located throughout Broward County.

This is an in-office position.

This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan.

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.
When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

POSITION DUTIES & RESPONSIBILITIES:
This is a highly complex, technical and responsible position in a very busy and fast paced environment with a high volume of public contact. The incumbent is expected to communicate by phone, electronically and in person in a courteous and professional manner at all times.

Incumbent will work with a large population of non-English speaking clients. This position is responsible for collection of payment, cash, checks, money orders, and/or credit card transactions.
This position is designated as a sensitive position, and the position is required to maintain confidential information in accordance with Department of Health in Broward County information security, policy, protocols, and procedures.
This position has access to HMS for the purpose of entering EARS and E-Vitals for the purpose of reviewing birth, death, and fetal death records, the issuance of certificates, and the collection of payments.
The primary function of this position is to process applications for service requests from the general public, by fax, US mail, and via the online ordering system, VitalChek, received on a daily basis.
Incumbent will search, review, establish eligibility, and issue computerized birth and/or death certifications from 1930 to present. Notify all ineligible applicants and assist applicants with additional information as needed to obtain certificates. Also, provides information on amendments and paternity affidavits.
Responsible for daily accounting and tracking of safety paper and ensuring that voided safety paper is documented accurately.
Serves customers and funeral home directors by greeting them at the Information window and directing them appropriately; answers phones by providing general information as it pertains to vital records.
Cover satellite locations when needed.
Performs other duties as assigned.

Requirements

• Valid driver's license, free of major infractions and access to an automobile to be utilized for work purposes.
• Two (2) years of work experience interacting with customers and providing enhanced customer service over the phone or in person.
• Two (2) years of work experience handling cash, credit cards and check transactions in an office setting.
• Two (2) years of work experience handling administrative duties and office support tasks.
• Bilingual, fluent in English/Haitian Creole or fluent in English/Spanish.

Nice To Haves

• Experience working with funeral homes, medical examiners, hospitals and doctor offices.
• Experience working with confidential information.
• Work experience using Microsoft Word, Excel, PowerPoint and Outlook applications.
• Work experience creating and maintaining spreadsheets.

Responsibilities

• Communicate by phone, electronically and in person in a courteous and professional manner at all times.
• Collection of payment, cash, checks, money orders, and/or credit card transactions.
• Maintain confidential information in accordance with Department of Health in Broward County information security, policy, protocols, and procedures.
• Entering EARS and E-Vitals for the purpose of reviewing birth, death, and fetal death records, the issuance of certificates, and the collection of payments.
• Process applications for service requests from the general public, by fax, US mail, and via the online ordering system, VitalChek, received on a daily basis.
• Search, review, establish eligibility, and issue computerized birth and/or death certifications from 1930 to present.
• Notify all ineligible applicants and assist applicants with additional information as needed to obtain certificates. Also, provides information on amendments and paternity affidavits.
• Responsible for daily accounting and tracking of safety paper and ensuring that voided safety paper is documented accurately.
• Serves customers and funeral home directors by greeting them at the Information window and directing them appropriately; answers phones by providing general information as it pertains to vital records.
• Cover satellite locations when needed.
• Performs other duties as assigned.

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed