Records Technician

City of Aurora • Norfolk, VA

3d • $24 - $30 • Onsite

About The Position

This job announcement is for collecting candidate applications for current and future Records Technicians. Applicants will be contacted only when a position need is identified, and qualifications match the needs of the position. The deadline to submit applications is April 30th, 2026, However, it is subject to close at any time without prior notice once a sufficient pool of qualified applicants is obtained. All applicants who pass through minimum qualifications must be sent through a Critical exam, interview, and thorough police background which includes fingerprints and polygraphs. The hiring range for this position is $23.73 - $29.66 hourly.

OVERVIEW OF POSITION / DEPARTMENT
The Records Technician is responsible for incoming phone calls, collecting, processing, storing, and disseminating criminal information and reports to law enforcement personnel, courts, and the public with efficiency and strong customer service.

Requirements

• An equivalent combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities may be considered.
• Education: High School Diploma or GED. The selected candidate will be required to submit proof, in the form of an official transcript of the highest level of education completed as indicated on their application and/or resume.
• Experience: One (1) year of general office or clerical experience including data entry and customer service experience.
• Licenses and Certifications: CCIC/NCIC certification preferred but required within 6 months of employment.
• Ability to establish and maintain effective working relationships with employees and citizens.
• Handle stressful situations with tact and diplomacy.
• Communicate effectively both orally and in writing.
• Perform complex data entry activities, attention to detail.
• Work any shift (Days, Nights, Weekends) including holidays.
• Skills: Skill in passing a CritiCall Exam, that measures skills in 10 different competencies which include: Data entry, sentence clarity, and multi-tasking
• As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.
• Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment.
• Employment references will be conducted on finalists for City of Aurora vacancies.

Nice To Haves

• Colorado Certified Records Network (CCRN) Master Certification preferred but not required.
• Preferred Experience: Two (2) years office, clerical, and/or legal experience to include data entry and customer service.
• Experience working in a judicial or law enforcement environment.
• Knowledge: Knowledge of office practices and procedures; business English.
• Manual and computer filing and records management systems and databases.
• Complex record keeping systems; Word, Windows.
• Ability to give and receive constructive feedback

Responsibilities

• Tracks, distribute files and scan documents.
• Completes and transcribes a variety of reports
• Routes information internally for follow up
• Data entry and ensures the protection of confidential data
• Maintains complex record keeping and reporting systems; enters, modifies, and updates multiple data bases in local, State and National computer systems.
• Works extensively with Law Enforcement personnel both internally and from other jurisdictions; communications both verbal and electronic.
• Refers calls for police service to dispatch when an officer is required
• Interviews with crime victims and reviews information on police reports
• Enters and retrieves information via computer aided dispatch (CAD) terminal.
• Enters and retrieves information in law enforcement database systems
• Maintains accurate criminal history and warrant information
• Advises citizens of procedures and laws
• Basic knowledge of laws governing Colorado Criminal Justice Records Act and other applicable laws for processing requests for criminal justice records.
• Troubleshoots, researches, and solves digital evidence/media questions/issues.
• Prepares and distributes digital evidence/media to applicable District and City Attorney’s for Discovery; follows record dissemination laws, policies, and procedures.
• Prepares digital evidence/media for release on simple cases not requiring in depth legal review.
• Operates a variety of office machines.
• Coordinate and schedule City employees (primarily sworn officers) availability to respond to Court subpoenas resulting from criminal proceedings
• Coordinates and monitors officer's court appearances
• Collection, logging and dissemination of subpoenas received by department members
• Performs additional duties as assigned

Benefits

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs
• Internal educational programs to assist with career advancement
• Access to innovation workspaces
• Rewarding public sector work impacting a large and diverse community
• Growing city and employee population
• Competitive total compensation package
• Rich benefits package with low employee costs
• Generous paid leave program
• 100% funded Employee and Family Care Leave Program
• Retirement pension plan and 457b plans available
• Subsidized recreation center pass, on-site fitness centers and wellness programs
• Continued education and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED