Administrative Records Technician

City of Altoona•Altoona, IA

4d•$28 - $36•Onsite

About The Position

Under the general supervision of the Administrative Lieutenant, provides basic information to the public, either by telephone or direct contact, regarding services, complaints, and messages for police staff members.

Requirements

High school diploma and/or G.E.D equivalent required
Two (2) to three (3) years in general office experience/administrative support, customer service, record-keeping and general accounting required.
Ability to take initiative and work efficiently.
Ability to work independently with intermittent direct supervision.
Excellent oral and interpersonal communication and listening skills including, but not limited to tact, diplomacy and professionalism when dealing with members of the public and staff.
Effective written communication skills.
Ability to understand and carry out oral and written instructions.
Problem-solving ability appropriate to the work activities.
Accurate mathematical skills.
Ability to concentrate in a diverse work setting.
Maintain confidentiality.
Perform job functions adhering to safety guidelines and policies set for by the administration and/or supervisor.
Knowledge of office equipment, including telephone, photocopier, laser printers, personal computers, etc.
Knowledge of and proficiency with personal computer and computer software and applications, including but not limited to records management system, Microsoft Word, Microsoft Excel, FBI Uniform Crime Reporting (UCR), Traffic and Criminal Software (TraCS), National Crime Information Computer (NCIC), On-line Warrants and Articles (IOWA) system, Laserfiche Document Management System, etc.
Valid Iowa Driver’s license
Ability to obtain an NCIC certification within six (6) months of employment.
Ability to obtain an Iowa System certification within six (6) months of employment
Public Notary

Nice To Haves

Prefer an associate or higher degree in Business Administration or related field.

Responsibilities

Operates telephone to answer, screen and forward calls, providing information, taking messages and scheduling appointments. Refers calls to appropriate people, officials or departments when necessary.
Greets people entering establishment, determines nature and purpose of visit, and directs or escorts them to specific destinations.
Coordinates traffic and misdemeanor court appearances with the City Attorney and issues necessary subpoenas and other paperwork required.
Provides fingerprinting services to members of the public in accordance with departmental procedures and applicable regulations.
Administers and processes solicitor and peddler permit applications, including reviewing submissions for completeness, coordinating approvals, and maintaining accurate records.
Serves as the primary point of contact for animal-related calls and complaints; coordinates response efforts involving stray animals, nuisance complaints, animal bites, and other animal control matters with appropriate personnel or agencies.
Prepares, verifies, and completes monthly bank deposits for all funds received by the Police Department; maintains accurate financial records, receipts, and supporting documentation in compliance with established procedures.
Disperses traffic accident reports, misdemeanor citations and traffic citations to outside agencies.
Maintains police filing system, including but not limited to all cases, incidents reports, arrest files, accident reports, traffic tickets and parking citations.
Maintains public information records for media or citizen inquiry by Iowa Code.
Gathers and prepares documents, as requested, for meetings and other purposes. Checks completed work for spelling, grammar, punctuation, and formatting. Copies and disseminates information to appropriate people, officials or departments.
Process and distribute mail.
Prepare for audits as scheduled; cooperates with outside auditors in gathering information to complete the annual audit.
Perform other duties as assigned.