OPS RECORDS ANALYST - 64858453

State of Florida • Pensacola, FL

9d • Onsite

About The Position

This position assists with the processing of Social Security disability claims. The incumbent will perform routine technical electronic records management activities related to these claims. The role requires maintaining a courteous demeanor when interacting with claimants, their representatives, the general public, and coworkers. The incumbent must be productive under tight deadlines and able to balance multiple priorities, requiring independent decision-making regarding the maintenance of medical records and consultative examination processes. Ninety percent of the work performed is electronic, via computer. The incumbent will answer calls routed to the Development Unit, return voicemail messages, deal directly with claimants and their representatives, route calls to appropriate staff, send correspondences by fax or mail, and make outgoing calls to gather investigative information such as work history and functional information. This requires a broad knowledge of the division’s organizational structure and the disability case process at both the intake and examiner levels. The incumbent initiates, develops, and maintains electronic record management activities, including identifying when a Consultative Examination (CE) or Medical Evidence of Record (MER) is needed. All required information must be reviewed in appropriate systems (SSA system (DCPS), PCOMM, and eView) for completeness and accuracy and documented on the Electronic Worksheet (EWS) when appropriate.

Requirements

• Good oral and written communication skills.
• Ability to communicate effectively.
• Ability to operate standard office equipment (e.g., phone, copier, scanner, fax, computer).
• Ability to collect and evaluate data relating to disability claims.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to disability benefits.
• Ability to evaluate data for completion.
• Ability to identify problems and take appropriate corrective action.
• Ability to compose correspondence.
• Ability to organize data into logical format.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to establish and maintain effective working relationships with others.
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• High school diploma.
• Previous work experience with disability or insurance claims.
• Previous work experience in a medical office.
• Previous work experience in social work.
• Previous work experience with government programs.

Responsibilities

• Perform duties that assist with the processing of Social Security disability claims.
• Maintain a courteous demeanor when interacting with claimants, their representatives, the general public, and coworkers.
• Perform routine technical electronic records management activities relating to Social Security disability claims.
• Be productive under tight deadlines and balance multiple priorities.
• Make independent decisions regarding the maintenance of medical records and consultative examination processes.
• Answer calls routed to the Development Unit and return voicemail messages.
• Deal directly with claimants and claimant’s representatives in routing calls to appropriate DDS staff.
• Send out correspondences by fax or mail.
• Make outgoing calls to ask investigative questions, such as gathering work history and functional information.
• Initiate, develop, and maintain electronic record management activities.
• Review all required information in appropriate systems (e.g., Social Security Administration (SSA) system (DCPS), PCOMM and eView) for completeness and accuracy.
• Document information on the Electronic Worksheet (EWS) when appropriate.

Benefits

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED