Ops Quality CI Analyst
About The Position
The Ops Quality CI Analyst monitors and audits operations processes, identifies gaps, and proposes corrective measures. The role assesses work quality and identifies opportunities that affect teammate and client experience, including operational processes, technical accuracy, and compliance with company policies and procedures. The analyst contributes to, leads, drives, and supports the Quality & Continuous Improvement (QCI) Practice strategy as the organization evolves. The role uses the Quality Management System (QMS) and quality data management to support continuous improvement, improves the Corrective and Preventive Action (CAPA) Program in alignment with relevant industry standards such as ISO and CMMI, and participates in designing request, CAPA, and ticketing-monitoring formats and quality standards. The analyst also assists with creating and documenting Standard Operating Procedures and interdepartmental policies and procedures.
Requirements
- Bachelor's degree from a four-year college or university, or equivalent.
- Ability to work effectively with a cross-functional team.
- Demonstrated proficiency with Microsoft Office programs.
- Ability to quickly master new content areas, effectively prioritize work, and meet time-sensitive project goals and metrics.
Responsibilities
- Monitor and audit operations processes, identify gaps, and propose corrective measures.
- Assess work performance quality and identify opportunities affecting teammate and client experience, including operational processes, technical accuracy, and conformity to company policies and procedures.
- Contribute to, lead, drive, and support the Quality & Continuous Improvement Practice strategy as the organization evolves and grows.
- Leverage the Quality Management System and quality data management for continuous improvement.
- Support and improve the Corrective and Preventive Action Program in alignment with relevant industry standards, including ISO and CMMI.
- Participate in designing request, CAPA, and ticketing-monitoring formats and quality standards.
- Assist in creating and documenting Standard Operating Procedures and interdepartmental policies and procedures.
Benefits
- Ability to work from another location, including an international destination, for up to 30 consecutive calendar days per year.
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What This Job Offers
Job Type
Full-time
