Ops Processor III
Zurich Insurance Company Ltd.•Stevens Point, WI
•Hybrid
About The Position
This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.
Requirements
- Proficiency in Microsoft Office programs.
- A team player with a positive attitude.
- Ability to multi-task and manage a multitude of tasks daily.
- Problem solving, critical thinking, and decision-making skills.
- Ability to work a Monday-Friday schedule from 8 AM – 4PM in addition to month close schedule/extra hours to maintain service levels.
Responsibilities
- Complete a wide variety of departmental tasks such as policy modifications, premium refunds, decline processing.
- Review policy terms and make requested adjustments in accordance with those terms.
- Multi-task to complete assigned tasks and assist with customer requests.
- Meet department production goals while completing tasks.
Benefits
- Regular annual and personal leave benefits
- Volunteer leave
- Comprehensive paid parental leave scheme
- Competitive high-deductible health plan
- EAP programs
- Access to health and well-being activities
- 401(k) program with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
