Lead

PPL Corporation•Allentown, PA

About The Position

The Ops Process & Procedures Training Specialist is responsible for supporting the delivery of operations processes and procedures, and associated training for electric and gas utility personnel. This role assists in preparing work procedures, training materials, coordinating sessions, and maintaining procedural and training records to ensure accurate documentation and compliance. The role builds foundational knowledge of operational procedures and supports consistent application of safety, compliance, and standard practices across the workforce. The position may be hired at the Associate, Intermediate, Senior, or Lead level, with responsibilities varying based on the level.

Requirements

Bachelor’s degree in operations management, Business or related discipline, or an equivalent combination of education and experience on a year-to-year basis is required or commensurate work experience is required.
Associate level: 0-2 years of relevant experience in operational training, procedure development, work standardization or a related field is required.
Intermediate Level: 2+ years of relevant experience in operational training, procedure development, work standardization or a related field is required.
Senior Level: 5+ years of relevant experience in operational training, procedure development, work standardization or a related field is required.
Lead Level: 7+ years of relevant experience in operational training, procedure development, work standardization or a related field is required.
Industry experience is preferred.
Training Administration & Compliance Tracking
Field Exposure & Operational Familiarization
Technical Training Design & Delivery
Curriculum & Content Development
Technical Documentation & Job Aid Development
Training Evaluation & Effectiveness Measurement
Learning Needs Assessment
Knowledge of LMS
Knowledge of Operations Processes & Procedures
Asset Operations & Maintenance
Safety & Compliance
Cross-Functional Collaboration
Working knowledge of personal computers and MS Office software

Nice To Haves

Instructional Designer / Trainer Certification

Responsibilities

Deliver standardized operations process, and procedures and training sessions for electric and gas personnel, ensuring clear communication of content and adherence to established training guidelines
Support preparation of work procedures, training material, job aids and presentations by updating content based on approved procedures, system changes, and feedback from senior trainers
Assist in coordinating logistics for procedure reviews and training sessions, including scheduling, materials setup, and participant communication to ensure smooth and effective training delivery
Apply established instructional methods to facilitate classroom and field-based learning, reinforcing understanding of operational procedures, safety practices, and compliance requirements
Maintain accurate training records, attendance logs, and completion data in learning management systems to support compliance and reporting requirements
Respond to trainee questions and provide clarification on standard operating procedures, escalating complex technical or procedural issues to senior trainers or SMEs
Observe field and operational activities to build foundational understanding of electric and gas processes, procedures, and system operations
Support evaluation of training effectiveness through basic assessments and participant feedback, documenting observations for continuous improvement efforts
Follow all applicable safety policies and regulatory requirements while delivering and supporting training programs, reinforcing safe work practices in all learning environments
Collaborate with peers and cross-functional teams to ensure alignment of training materials with current operational procedures and organizational standards
Assist in updating training content to reflect minor procedural changes, ensuring materials remain accurate and relevant for frontline employees
Participate in personal development activities to build technical knowledge, instructional skills, and familiarity with utility operations processes and procedures
Performs other duties as assigned
Complies with all policies and standards