OPS Mitigation Systems Analyst - 31902058

State of Florida

41d•Onsite

About The Position

The Florida Division of Emergency Management (FDEM) plans for and responds to both natural and man-made disasters. These range from floods and hurricanes to incidents involving hazardous materials or nuclear power. FDEM is the liaison between federal, state, and local agencies. FDEM prepares and implements a statewide Comprehensive Emergency Management Plan, routinely conducts extensive exercises to test state and county emergency response capabilities, provides technical assistance to local governments as they prepare emergency plans and procedures, as well as conducts emergency operations trainings for state and local government agencies. FDEM serves as the lead agency for the State Emergency Response Team (SERT), whose primary goal is the coordination of the state’s efforts during disaster response and recovery. This coordination is conducted within the State Emergency Operations Center (SEOC) in Tallahassee. Additionally, FDEM manages the State Watch Office; the 24-hour a day operation tasked with providing situational awareness to stakeholders statewide. After a disaster, FDEM conducts damage assessment surveys and advises the Governor of the State of Florida on whether to declare an emergency and seek federal relief funds. It is against this backdrop that FDEM strives to demonstrate its mission of, “Coordinate, collaborate, and communicate with our community stakeholders for a resilient Florida”, along with our vision of “Leading the Profession in building prepared and resilient communities”.

Requirements

Utilization of equipment and software.
Ability to analyze data.
Knowledge of data analysis and reporting tools.
Knowledge and skills in computer query languages such as SQL.
Knowledge, skill, and ability to work through complex date management issues.
Ability to solve complex data solution needs.
Proficiency in Microsoft Office programs and Salesforce.
Strong written and verbal communication skills.
Ability to learn new systems and tools.
Ability to document processes and complete process maps.
A minimum of one year’s experience with Salesforce or any other CRM systems.
A minimum of one year’s experience in development with CRM systems.
Ability and willingness to acquire appropriate Salesforce certifications within 12 months of employment.

Nice To Haves

Experience with building processes in Salesforce is strongly preferred.

Responsibilities

Administer and maintain the Bureau of Mitigation grants management system(s), including but not limited to: Salesforce, Mitigation.org, Forerunner, ArcGIS Hub, NEMIS, EMIS, ND Grants, eGrants, Microsoft Azure, Microsoft Azure Dev Ops, Microsoft SharePoint, Microsoft Purview and FEMA GO.
Evaluate and process system access requests.
Systems oversight/management.
First line of support for system issues.
Terminate user access as appropriate.
Ensure all access control records are complete and maintained.
Perform and respond to system access audit.
Assist internal and external customers with system issues.
Handle all project managing system enhancement requests.
Perform scheduled and ad hoc reporting.
Participate in the testing of various grant management and other systems.
Attend conferences, meetings, workshops, and other engagements related to Mitigation and Resiliency.
Staff the State Emergency Operations Center, Joint Field Offices, Recovery Coordination Centers, and/or other state or regional facilities activated in response to an emergency. Staffing responsibilities may include deployment around the state pre- and/or post-disaster.
Perform other duties as assigned.