68900360 - OPS HEALTH SERVICES & FACILITIES CONSULTANT

State of Florida • Tallahassee, FL

6d • Onsite

About The Position

This position is situated in the Bureau of Central Services within the Division of Health Quality Assurance. The Bureau provides services and support to the facility licensure function of the Agency and is comprised of four units: the Background Screening Unit, the Financial Analysis Unit, the Central Intake Unit, and the Systems, Training, and Support Unit. These units are responsible for the receipt and distribution of all health care facility applications and processing of associated fees; the background screening of facility owners, administrators, personnel, and Medicaid providers, and other personnel working with Florida’s vulnerable population; the financial analysis and financial data collection of health care facilities; and the systems management, data support and training within the Division. The Background Screening Unit processes screening results and makes eligibility determinations for a variety of applicants and individuals required to be screened to work with Florida’s vulnerable population. The Unit is also responsible for the maintenance and administration of the Care Provider Background Screening Clearinghouse.

Requirements

• Two (2) years of office/professional experience maintaining confidential information.
• Two (2) years of experience with Microsoft Office (Outlook, Word, Excel) and Adobe Acrobat Standard/ Professional.
• Knowledge of state statutes and administrative rules which govern background screening
• Knowledge of basic grammar, capitalization, and punctuation
• Knowledge of criminal history terminology
• Computer and application of various software.
• Ability to understand and apply rules, regulations, policies, and procedures.
• Ability to manage a high volume of multiple assignments and tasks, to include having them done in a timely manner.
• Ability to plan, organize, and coordinate work assignments.
• Ability to compile, organize, and analyze data.
• Ability to prepare reports, documents, and other written materials as needed.
• Ability to train and communicate effectively in writing and verbally, including presentations.
• Ability to answer a high volume of incoming calls.
• Ability to de-escalate irate callers.
• Ability to establish and maintain effective working relationships with consumers and other agency staff.

Nice To Haves

• Knowledge of the Clearinghouse Screening Management System
• Experience in reading criminal histories
• Experience interpreting statutes
• Call Center experience within the last three (3) years
• Bi-lingual

Responsibilities

• Analyze all incoming background screening results and make determinations of eligibility based on Florida Statutes, review and analyze supplemental reports and documentation received to determine final screening outcomes.
• Sends appropriate notifications and follows up with additional information needed to input results into the data system, responds to email, mail, fax, and phone inquiries within established timeframes.
• Coordinates with the Florida Department of Law Enforcement, Federal Bureau of Investigations, and other state law enforcement agencies regarding screening results.
• Conducts, reviews, and processes FBI ldents, Resubmissions, Rejections, Renewal Screening Requests, and Unmatched work items received in the BGS data system.
• Communicates and interacts with other Agency personnel, providers, and individuals with background screening inquiries in a professional manner as necessary to complete required transactions.
• Performs other background screening duties and assists the Background Screening Unit as directed by management.

Benefits

• No state income tax for residents of Florida
• State Group Insurance coverage options (must meet eligibility requirements), including health, life, dental, vision, and other supplemental insurance options
• Savings & Spending Accounts
• 401 (a) FICA Alternative Plan administered through VALIC (tax deferred Retirement Savings Plan)
• Participation in the Florida Deferred Compensation Plan (457b)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed