OPS Front Desk Clerk

State of Florida • Madison, FL

11d • Onsite

About The Position

This position is responsible for promoting good customer service by answering telephones promptly and courteously, greeting and assisting clients, and scheduling appointments. The clerk will receive, review, and update eligibility information and patient records, handle cashiering for various clinics, and ensure daily scanning and reporting of vouchers and remittance advice. The role also involves safeguarding cash receipts, billing for clinic services, serving as Deputy Registrar for Vital Statistics, processing record requests, and assisting with records management. Additionally, the clerk will check the treasury daily, maintain coding for credit card and EFT transactions, and perform related duties such as covering other front desks and participating in Quality Improvement activities.

Requirements

• Knowledge of computer programs and software to enhance the productivity of CHD programs
• Knowledge of administrative and clerical procedures and systems
• Ability to work independently and as a team
• Ability to handle multiple tasks at once; must be organized and detail oriented
• Ability to communicate effectively and deal with the public professionally while providing excellent customer service
• Strong communication skills (oral and written)
• Strong time management skills
• Solid technical skills
• Must be flexible and a team player
• Must have problem solving skills and be self-motivated
• Experience working with patients via telephone and face to face
• Experience scheduling appointments electronically
• Experience with Microsoft Office programs
• Must be able to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Bachelor’s Degree

Responsibilities

• Promotes good customer service by answering telephones promptly and courteously.
• Greets and assists all clients seeking services at the County Health Department (CHD).
• Schedules appointments for all clinics.
• Receives, reviews and updates eligibility information and necessary paperwork/records for patients.
• Cashiers for clinic, Vital Statistics and Environmental Health.
• Assures vouchers and remittance advice are scanned and reported to Volusia County Health Department (VCHD) daily.
• Ensures cash receipts and other instruments of value are appropriately safeguarded and all accountability and recording procedures are adhered to.
• Reviews clinic services in HMS and bills accordingly.
• Serves as Deputy Registrar and assures that all Florida Statutes and Administrative Codes pertaining to Vital Statistics are followed.
• Ensures that the “doc sequence" is entered correctly for the E-vitals system.
• Maintains and processes record requests under direction of Privacy Officer.
• Assists Records Management Liaison Officer (RMLO) with records management and purging and destruction of records.
• Checks the treasury daily and maintains coding for credit card transactions, Electronic Funds Transfer (EFT) and daily deposit transactions.
• Performs related work as required, to include covering for Madison front desk as needed.
• Participates in Quality Improvement activities.

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level