Front Desk Clerk

Hilton Grand Vacations • Stuart, FL

5d • Onsite

About The Position

As a Front Desk Agent, you would be responsible for ensuring that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. This role involves inputting information into the computerized reservation system, resolving unit availability, and assisting guests with reservations, modifications, and special requests. You will also prepare and send pre-arrival communications, generate invoices, collect payments, and handle housekeeping and maintenance requests. Additionally, you will provide information on local attractions and resort amenities, prepare administrative documents, and maintain accurate guest records. The goal is to provide exceptional customer service throughout the guest's stay.

Requirements

• Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
• A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts in short notice to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• 6 months’ Customer Service Experience.

Nice To Haves

• Front Desk/Guest Services Agent experience
• Experience with cash/credit card transactions
• Resort Hospitality or related industry experience

Responsibilities

• Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Input information into the computerized reservation system to update and maintain records.
• Access the reservation system to resolve unit availability and assist guests with reservations, modifications, and special requests as needed.
• Prepare and send pre-arrival welcome letters and guest communications.
• Correspond with guests regarding upcoming stays, arrival details, resort information, and special requests.
• Generate invoices and collect monies due through the rental program and merchandise sales.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel for resolution.
• Prepare and consistently restock the front desk with supplies, including assembling arrival packets.
• Provide information on local attractions, dining, activities, and resort amenities.
• Type and prepare correspondence, reports, and other administrative documents for management as needed.
• Assist owners and guests by answering questions, resolving concerns, and providing exceptional customer service throughout their stay.
• Maintain accurate guest, owner, and reservation records while ensuring confidentiality and data integrity.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed