OPS CONSUMER SUPPORTS ANALYST - 67980021

State of Florida•TALLAHASSEE, FL

6d•Onsite

About The Position

This Other Personal Services (OPS) position provides administrative and programmatic support to facilitate the operations related to client services. The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics. This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

Requirements

High School Diploma or its equivalent.
At least 2 years of professional and verifiable experience with administrative tasks or providing support in an office environment OR a college degree can substitute for required years of experience.
Use Microsoft Office Programs (Word, Excel, Outlook, Teams, SharePoint).
Use APD business systems to carry out job duties.
Enter data in a professional work setting.
Demonstrate and provide responsive customer service.
Multi-task effectively.
Use tracking systems to monitor and complete work assignments within required timeframes.
Understand, interpret, demonstrate, and manage oneself and to handle interpersonal relationships.
Listen and understand what others may be saying and asking questions.
Exercise critical thinking skills, including analyzing available information, observations, and evidence in order to determine appropriate action.
Manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.
Effectively communicate, respectfully conversing with others to achieve a desired outcome.

Responsibilities

Prepares, mails, and tracks notices to and from clients related to programs and services, including the managed care pilot program, home and community-based waivers, pre-enrollment, employment, and other programs.
Enters and maintains data in agency business systems related to client programs and services following established rules, statutes, and procedures.
Provides technical assistance to region staff and consumers.
Performs quality assurance checks on program enrollment requests and other program data to ensure accuracy and completeness.
Performs administrative and clerical duties related to programs and services for agency clients.
Performs other duties as assigned.