OPS CLERK - 76809932

State of Florida • Tallahassee, FL

2d • Onsite

About The Position

This is an Other Personal Services (OPS) Opportunity. This position works 25-29 hours per week. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Requirements

• Value customer service and understand the importance of responsiveness and timely follow-through.
• Portray a positive, respectful, and professional image to all regardless of situation or communication method.
• Be able to provide guidance that encourages collaboration and balances providing subject matter expertise with support for customer preference.
• Possess excellent active listening and adaptive communication skills to include the ability to convey information so that it is clearly understandable.
• Possess a strong work ethic and drive to move things forward under own initiative. Approach work with a sense of commitment, urgency, flexibility, and personal accountability.
• Be able to effectively manage a busy workload, be productive in an environment with regular interruptions, and meet designated timeframes without compromising attention to detail or customer service.
• Be solutions oriented with the ability to use critical thinking, judgement, and discretion to make sound decisions and effective recommendations.
• High School Diploma or GED equivalent

Nice To Haves

• Clerical experience (filing, typing, preparing, and maintaining records and/or reports).
• Experience providing customer service in-person or via telephone.

Responsibilities

• Work collaboratively with law enforcement professionals and other stakeholders to provide professional and courteous service while fulfilling public records requests.
• This position is responsible for fulfilling public records requests for photos from the investigations of the Florida Highway Patrol.
• Answers requests for information and maintains various databases to support this information.
• Retrieving, identifying, organizing, storing, and copying photographs from Florida Highway Patrol investigations.
• Performing the administrative tasks associated with the requests for information, such as answering phones, preparing correspondence, records management, and other tasks as the need arises.

Benefits

• State of Florida 401(a) FICA Alternative Plan
• Workers’ Compensation
• Reemployment Assistance (Unemployment Compensation)
• Participation in certain State Group Insurance benefits (must meet eligibility requirements).
• Deferred Compensation
• Employee Assistance Program
• competitive medical and life insurance
• retirement benefits
• ample vacation and sick leave
• paid holidays
• educational assistance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED