OPS CLERK - 76808885

State of Florida•Brent, FL

2d•Onsite

About The Position

This is an Other Personal Services (OPS) Opportunity for an OPS Clerk position within the Office of General Counsel, Bureau of Administrative Reviews. The position works 20 hours per week. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. The Bureau of Administrative Reviews (BAR) is dedicated to improving the safety of Florida’s roadways by providing excellent customer service and a fair and impartial due process for drivers whose driver license or driving privilege is suspended, revoked, canceled, or disqualified. The FLHSMV offers opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance.

Requirements

High school diploma or a general equivalency diploma is required.
Selected applicant must possess a valid Class E or higher driver's license.
Professionalism and Customer Service – must be able to maintain high professional standards and remain calm, courteous, and tactful while dealing with situations that are sensitive in nature or with individuals who are difficult, hostile, or distressed.
Communication and Active Listening – must be able to express ideas and facts clearly, verbally and in writing, to include conveying complex or detailed information to individuals with varying levels of understanding of the administrative hearing process; must be able to ensure that others fully comprehend the intended message, must be able to listen carefully to obtain needed information and effectively assist customers.
Attention to Detail – must be thorough and conscientious in accomplishing tasks, no matter how small, ensuring that work is done accurately according to procedures and standards.
Organization and Prioritization – must be able to plan and organize time, resources, and workload effectively in order to complete assignments in a timely manner and meet statutory deadlines.
Technology Application – must be able to proficiently operate a computer and associated systems/applications such as Microsoft Office applications, and possess the aptitude to learn new software.
Applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.
This position is subject a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal history records of the FBI, as a condition of employment pursuant to Chapter 10.1127, 435 and 943, Florida Statutes.
As an applicant for positions requiring CJIS security clearance, you are required to disclose criminal records that have been sealed or expunged.

Nice To Haves

Experience working in a professional office setting handling administrative tasks.
Experience working in a legal office or with legal documents.
Customer service experience dealing with customer complaints, inquiries and/or problem resolution.

Responsibilities

Assist Hearing Officers in preparing for and conducting administrative hearings.
Assist staff with the day-to-day administrative tasks of the office.
Provide customer service to internal and external customers.
Legal document and case file management.
Preparation of documents for hearings.
Data entry into Department databases.
Answering telephones, directing calls, and taking messages.
Preparing and answering email correspondence.
Collecting fees and processing payments.

Benefits

State of Florida 401(a) FICA Alternative Plan
Workers’ Compensation
Reemployment Assistance (Unemployment Compensation)
Participation in certain State Group Insurance benefits (must meet eligibility requirements).
Deferred Compensation
Employee Assistance Program
Competitive medical and life insurance
Retirement benefits
Ample vacation and sick leave
Paid holidays
Educational assistance