OPS CLERK - 76808874

State of Florida•Tallahassee, FL

5d•Onsite

About The Position

This position works 25-29 hours per week. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. This position is responsible for fulfilling public records requests for photos from the investigations of the Florida Highway Patrol. As part of this responsibility, this position answers requests for information and maintains various databases to support this information. These responsibilities include retrieving, identifying, organizing, storing, and copying photographs from Florida Highway Patrol investigations. This position is also responsible for performing the administrative tasks associated with the requests for information, such as answering phones, preparing correspondence, records management, and other tasks as the need arises. The position you are applying is subject to a Level 2 background along with Criminal Justice Information Systems (CJIS) and State Law Enforcement Radio System (SLERS) security clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged. The position you are applying for deals with processing photos from Florida Highway Patrol investigations. Many of these photos are taken at crime scenes and may include images from scenes involving serious injuries or death. The elements of the selection process may include a skill assessment and/or oral interview. Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI. OPS employees at FLHSMV are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Requirements

Value customer service and understand the importance of responsiveness and timely follow-through.
Portray a positive, respectful, and professional image to all regardless of situation or communication method.
Be able to provide guidance that encourages collaboration and balances providing subject matter expertise with support for customer preference.
Possess excellent active listening and adaptive communication skills to include the ability to convey information so that it is clearly understandable.
Possess a strong work ethic and drive to move things forward under own initiative. Approach work with a sense of commitment, urgency, flexibility, and personal accountability.
Be able to effectively manage a busy workload, be productive in an environment with regular interruptions, and meet designated timeframes without compromising attention to detail or customer service.
Be solutions oriented with the ability to use critical thinking, judgement, and discretion to make sound decisions and effective recommendations.
High School Diploma or GED equivalent

Nice To Haves

Clerical experience (filing, typing, preparing, and maintaining records and/or reports).
Experience providing customer service in-person or via telephone.

Responsibilities

Work collaboratively with law enforcement professionals and other stakeholders to provide professional and courteous service while fulfilling public records requests.
Fulfilling public records requests for photos from the investigations of the Florida Highway Patrol.
Answering requests for information and maintaining various databases to support this information.
Retrieving, identifying, organizing, storing, and copying photographs from Florida Highway Patrol investigations.
Performing the administrative tasks associated with the requests for information, such as answering phones, preparing correspondence, records management, and other tasks as the need arises.

Benefits

State of Florida 401(a) FICA Alternative Plan
Workers’ Compensation
Reemployment Assistance (Unemployment Compensation)
Participation in certain State Group Insurance benefits (must meet eligibility requirements).
Deferred Compensation
Employee Assistance Program
competitive medical and life insurance
retirement benefits
ample vacation and sick leave
paid holidays
educational assistance