Ops Associate, Comics

Collectors•Santa Ana, CA

11d•Onsite

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re looking for an Operations Associate / Processor to join our team and handle receiving, encapsulation, quality control, and shipping responsibilities across the operation. This is an exciting opportunity to help expand a newer business unit. You’ll report to the Operations Supervisor and work from our Santa Ana, CA office Monday through Friday for a shift from (6:00 am - 2:30 pm).

Requirements

Strong written and verbal communication skills.
Ability to work in a team environment.
Ability to prioritize all tasks and work in a fast-paced work environment.
Team player who is willing and able to work well with others.
Professional behavior, interact respectfully with coworkers, and work well under pressure in fast-paced environments.
Produce high quality, accurate work and demonstrate thoroughness in your work.
Dependable and able to follow instructions and respond to directions from your supervisor(s).
Working knowledge of Microsoft Office, e.g. Word, Excel, Outlook, PowerPoint, and Google Suite, e.g. Gmail, Google Docs, and Google Sheets.
Good hand-eye coordination and comfortable with physical labor.
Ability to lift, carry, and move materials up 50 lbs.
Ability to receive, and in some departments inspect, submissions.
Ability to use a sharp blade and retrieve submissions from packaging.
Ability to sit or stand for extended periods of time.
Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
Regular hand use for various tasks.
Ability to hear alarms, signals, and verbal instructions.
Bending neck/waist, twisting neck/waist, and squatting.

Nice To Haves

Previous experience in a warehouse or manufacturing environment is a plus.

Responsibilities

Open, separate, and itemize department’s mail by service type.
Match, count, and check items.
Verify service type with payment and verify its eligibility.
Enter item information into the database and print stickers containing order details.
Work with the Customer Service and Problem Orders departments to resolve problems.
Work with the Sales department for orders that have special deals and/or pricing.
Work with other cross-functional teams on special projects and/or deals.
Encapsulate and seal comic books.
Learning various sizes of gasket sizes and comic books holders.
Crack-out and re-seal comic books according to changes.
Inspect assembled parts and product for defects and deviations.
Verify information such as submission form details, product quantity, identification stickers, and labels.
Sort all orders by return carrier service.
Verify order correctness and completeness.
Package orders in mailing box containers, seal with tape and attach outside labels.
Process shipping for specified return carrier and close order.
Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages.