Medical Assistant - Paid Training! Strong customer service skills needed, full benefits, no weekends!

Eye Care Partners Career Opportunities•Louisville, KY

14h•Hybrid

About The Position

An Ophthalmic Technician is a valuable asset to an Ophthalmologist as they assist in providing excellent patient care to the patients during their visit. This employee is able to handle a wide range of duties while using equipment to perform the initial testing needed to prepare a patient for an exam with an Ophthalmologist. The role involves facilitating patient flow, assisting the doctor in preliminary testing, verifying medical and vision insurances, and effectively communicating with patients, doctors, and managers. You will answer inquiries through phone, email, and in-person requests. This position requires travel to other offices within 1 hour of Louisville on a regular basis.

Requirements

High School Diploma or GED Equivalent
Favorable result on Background Check
Basic computer skills
Strong customer service skills
Excitement to learn and grow
Minimum Required: High school diploma or general education degree (GED) required
Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Frequent walking (75%), sitting (50%), and standing (50%)
Regular bending, stooping, and reaching (25–50%)
Ability to lift, carry, push, and pull items up to 25 lbs
Strong fine motor skills and full use of hands
Constant grasping, writing/typing, and use of technology
Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time
Occasional driving or climbing may also be necessary
Willing to travel on a regular basis to other offices within 1 hour of Louisville

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred, but not required
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creates a positive work environment by being team-oriented and patient-focused
Ability to interact with all levels of employees in a courteous, professional manner at all times
Commitment to work over 40 hours to meet the needs of the business
Reliable transportation that would allow employee to go to multiple work locations with minimal notice

Responsibilities

Facilitate patient flow
Assist the doctor in preliminary testing
Verify medical and vision insurances
Effectively communicate with patients, doctors, and managers
Answer inquiries through phone, email, and in-person requests
Provide exceptional customer service during every patient encounter (in person or via phone)
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Practice urgency at all times with patient’s time, as well as doctor’s time and schedule
Comply with all company policies and procedures including HIPAA
Verify patient information by interviewing patient
Recording medical history, current medications and confirming purpose of visit
Records all data in the patient's Electronic Medical Record (EMR)
Checks condition of patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements
Perform dilation, refraction, pressures, and a variety of diagnostic tests including visual fields, OCT, GDX, IOL master, auto refractor and topography
Demonstrate working knowledge of eye anatomy, diseases, symptoms and ocular medications
General office duties and cleaning to be assigned by manager