Ophthalmic Technician, Certified - Ophthalmology Appointment Hub

Duke Careers•Durham, NC

8d•Remote

About The Position

Duke Health Integrated Practice is seeking a certified Ophthalmic Technician to perform clinical and diagnostic ophthalmic duties remotely. This role supports ophthalmologists and other eye care professionals by obtaining patient histories, conducting tests, preparing patients for examination, documenting findings, and assisting in the evaluation and treatment of ocular conditions. The technician will provide compassionate and efficient care while adhering to clinical standards and procedures.

Requirements

Completion of Ophthalmic Technician training and certification as a certified Ophthalmic Technician by the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).
No experience required above education/training requirement.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Responsibilities

Perform remote ophthalmic triage by assessing patient symptoms, obtaining ocular and medical histories, evaluating the urgency of visual complaints using established protocols, and determining appropriate disposition, including urgent, emergent, or routine care.
Coordinate patient care by monitoring and responding to real-time communications from scheduling staff regarding urgent patient calls, appointment concerns, and symptom-related inquiries. Collaborate with scheduling teams and providers to ensure patients are directed to the appropriate level of care and scheduled according to clinical urgency.
Review, prioritize, and respond to electronic medical record messages, patient portal communications, telephone encounters, and provider requests to facilitate timely patient care and follow-up.
Document patient encounters, triage assessments, clinical recommendations, and provider communications accurately and completely within the electronic medical record.
Provide patient education regarding eye conditions, treatment plans, medications, postoperative instructions, and symptoms requiring escalation of care.
Participate in quality assurance activities, protocol updates, staff education, workflow improvement initiatives, and other departmental projects to support safe, efficient, and compliant triage operations.