Ophthalmic Technician and Patient Concierge (Front Desk)

Sight Partners•Edmonds, WA

39d•Onsite

About The Position

Northwest Eye Surgeons is a nationally recognized, progressive ophthalmic medical and surgical practice with deep clinical expertise across a wide range of eye surgical services, advanced technology, and proven results. As we move into a new, larger location in Lynwood, we're growing our team, and we want you to grow with us! We're currently hiring for two roles: Ophthalmic Technician and Patient Concierge. We're proud to foster a workplace built on diversity, equity, and inclusion, where every colleague is respected, valued, and set up to succeed.

Requirements

High school diploma or equivalent required
One year of general office experience in a healthcare setting preferred
Proficient in Microsoft Office, G Suite, and Windows-based systems
Strong customer service, interpersonal, and communication skills, both written and verbal
Able to multitask and stay organized in a fast-paced environment, independently or as part of a team
Comfortable working with elderly patients
Knowledge of and adherence to HIPAA policies and procedures

Responsibilities

Prep and manage exam lanes, keeping supplies stocked and ready
Take patient histories and perform ophthalmic workups and diagnostic exams
Educate patients on eye conditions and treatment plans
Keep medical records accurate and complete
Help keep patient flow on schedule and communicate with the care team
Bring flexibility and a team-first attitude to a fast-paced clinical environment
Greet and assist patients and visitors with warmth and professionalism
Schedule routine, follow-up, and specialty appointments
Serve as a go-to point of contact for patient and visitor inquiries
Coordinate with clinical staff to keep patient flow smooth and communicate updates
Use strong problem-solving skills to navigate challenging interactions with empathy
Help create a positive, efficient front-office experience