Ophthalmic Technician and Patient Concierge (Front Desk)
Sight Partners Physicians•Edmonds, WA
•$20 - $24
About The Position
Northwest Eye Surgeons is a nationally recognized, progressive ophthalmic medical and surgical practice with deep clinical expertise across a wide range of eye surgical services, advanced technology, and proven results. As we move into a new, larger location in Lynwood, we're growing our team, and we want you to grow with us! We're currently hiring for two roles: Ophthalmic Technician and Patient Concierge. We're proud to foster a workplace built on diversity, equity, and inclusion, where every colleague is respected, valued, and set up to succeed.
Requirements
- High school diploma or equivalent required
- One year of general office experience in a healthcare setting preferred
- Proficient in Microsoft Office, G Suite, and Windows-based systems
- Strong customer service, interpersonal, and communication skills, both written and verbal
- Able to multitask and stay organized in a fast-paced environment, independently or as part of a team
- Comfortable working with elderly patients
- Knowledge of and adherence to HIPAA policies and procedures
Responsibilities
- Prep and manage exam lanes, keeping supplies stocked and ready
- Take patient histories and perform ophthalmic workups and diagnostic exams
- Educate patients on eye conditions and treatment plans
- Keep medical records accurate and complete
- Help keep patient flow on schedule and communicate with the care team
- Bring flexibility and a team-first attitude to a fast-paced clinical environment
- Greet and assist patients and visitors with warmth and professionalism
- Schedule routine, follow-up, and specialty appointments
- Serve as a go-to point of contact for patient and visitor inquiries
- Coordinate with clinical staff to keep patient flow smooth and communicate updates
- Use strong problem-solving skills to navigate challenging interactions with empathy
- Help create a positive, efficient front-office experience
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) plan with employer contribution
- Company-paid life insurance
- Robust ancillary benefits
- Generous paid time off and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
