Ophthalmic Tech - Lead

Children's Wisconsin•Milwaukee, WI

8d•Hybrid

About The Position

The lead ophthalmic technician is responsible for training, overseeing and assigning daily responsibilities to the technical staff in the department in order to facilitate patient flow. This is a full-time position working 40 hours per week. The role requires covering clinics at the main hospital, New Berlin, and Mequon on a weekly basis. The working hours are daytime, with no evenings or weekends. The lead ophthalmic technician performs all duties of an Ophthalmic Technician, works closely with the direct manager to conduct orientation for new team members, and assists with schedule review and staffing. This role is also responsible for taking sick calls and rearranging daily clinics, and assists the direct manager in assuring annual competencies of all team members as well as re-training opportunities. The lead provides in-depth training, coaching, and understanding to new employees and meets regularly with the Manager to discuss ways to improve overall performance of the department and increase patient satisfaction, staff development, and performance evaluations. This role helps with the resolution of employee concerns and overall employee morale, as well as miscellaneous tasks. The lead helps maintain adequate medical/ophthalmic supplies in exam and testing rooms and, with the help of the leader, is responsible for ordering or delegating a team member to order supplies when low. The lead ensures a clean and safe working environment and is responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to Children's business. Adheres to all hospital policies and procedures including HIPPA and patient and employee confidentiality.

Requirements

2-3 years of Ophthalmic experience required, preferably in a medical setting.
Experience in a leadership role preferred.
High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required.
BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required (before start date).
COA-Certified Ophthalmic Assistant - Joint Commission on Allied Health Personnel in Ophthalmology within 1 Year required.

Nice To Haves

COT-Certified Ophthalmic Technologist - Joint Commission on Allied Health Personnel in Ophthalmology preferred.

Responsibilities

Training, overseeing and assigning daily responsibilities to the technical staff in the department to facilitate patient flow.
Performing all duties of an Ophthalmic Technician.
Conducting orientation for new team members.
Assisting with schedule review and staffing.
Taking sick calls and rearranging daily clinics.
Assuring annual competencies of all team members and providing re-training opportunities.
Providing in-depth training, coaching and understanding to new employees.
Meeting regularly with Manager to discuss ways to improve overall performance of the department and increase patient satisfaction, staff development and performance evaluations.
Helping with the resolution of employee concerns and overall employee morale.
Maintaining adequate medical/ophthalmic supplies in exam and testing rooms.
Ordering or delegating a team member to order supplies when low.
Ensuring a clean and safe working environment.
Understanding and adhering to the Children’s Organizational Code of Ethics and ensuring compliance with applicable policies, regulations, and laws.
Adhering to all hospital policies and procedures including HIPPA and patient and employee confidentiality.