Ophthalmic Assistant Certified

Mass General Brigham•Boston, MA

2d•Onsite

About The Position

Under the supervision of a licensed clinician, the Certified Ophthalmic Assistant (COA) provides clinical and administrative support to facilitate high-quality, efficient patient care in outpatient ophthalmology clinics and procedural areas.

Requirements

High School Diploma or Equivalent required
Certified Ophthalmic Assistant (COA) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) required
Experience working in a supervised ophthalmology clinic 0-1 year required or International Council of Accreditation (ICA) Assistant-level training program completion required
Knowledge of ophthalmic terminology, ocular anatomy and physiology, common ocular conditions, ophthalmic procedures, and medications.
Strong interpersonal and customer service skills with the ability to provide compassionate, patient-centered care.
Ability to provide care to patients across a variety of ages and levels of physical and cognitive ability.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to prioritize tasks and adapt effectively in a fast-paced clinical environment.
Ability to work independently and collaboratively as part of a multidisciplinary care team.
Sound judgment, critical thinking, and problem-solving skills within the scope of the role.
Proficiency with computers, electronic health records, and Microsoft Office applications.

Responsibilities

Perform comprehensive ophthalmic testing, vision assessments, and diagnostic imaging to support patient evaluation and treatment.
Obtain and document accurate patient histories, visual acuities, and other clinical measurements as appropriate.
Administer diagnostic ophthalmic medications and eye drops as directed and in accordance with established clinical protocols.
Assist ophthalmologists with minor office-based procedures, including laser treatments, injections, cryotherapy, and oculoplastic procedures.
Measure, document, and report vital signs as needed for procedures and patient care.
Prepare patients, examination rooms, and procedural areas for clinical evaluation and treatment.
Prepare, clean, calibrate, and perform routine maintenance of ophthalmic equipment in accordance with manufacturer guidelines and infection prevention standards.
Ensure appropriate availability, organization, and inventory of medical and ophthalmic supplies.
Handle, label, store, and transport specimens, instruments, and medications in accordance with established safety, infection prevention, and regulatory requirements.
Support clinic operations by assisting with administrative responsibilities, including patient call triage, in-basket management, and other assigned tasks.
Provide clinical and operational coverage across ophthalmology clinics and locations as needed.
Communicate effectively with patients, families, clinicians, and other members of the care team to support a positive patient experience.
Document patient care and clinical information accurately and timely in the electronic medical record.
Adhere to hospital policies, regulatory requirements, and applicable federal, state, and local guidelines while maintaining compliance with accreditation and patient safety standards.