Ophthalmic Assistant Certified

Mass General Brigham•Boston, MA

36d•Onsite

About The Position

Under the direct supervision of the Director of Clinical Operations, Clinical Manager, and Service Lead Technicians, this role assists in patient processing by providing technical ophthalmic support to physicians and the care team. The goal is to deliver a seamless, patient-centered experience in the outpatient ophthalmology clinic. Responsibilities include preparing patients for examinations and diagnostic testing, maintaining clinical equipment and exam rooms, and supporting both clinical and administrative workflows to ensure efficient, high-quality patient care.

Requirements

High School Diploma or equivalent required.
Certified Ophthalmic Assistant (COA) credential from the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) required.
Knowledge of ophthalmic and medical terminology.
Strong patient service and interpersonal communication skills.
Ability to follow verbal and written instructions accurately.
Demonstrated ability to collaborate effectively with patients, providers, and interdisciplinary team members.
Strong organizational, critical thinking, and problem-solving skills with excellent attention to detail.
Ability to prioritize tasks, adapt to changing clinical needs, and maintain an efficient workflow in a fast-paced environment.

Nice To Haves

0–1 year of experience working as an Ophthalmic Assistant in a supervised clinical setting preferred.
Proficiency with Microsoft Office Suite, Adobe Acrobat DC, and electronic health record (EHR) systems preferred.

Responsibilities

Prepare patients for ophthalmic examinations and diagnostic testing.
Obtain and document patient history, chief complaint, medications, and relevant ocular and medical history in the electronic health record.
Perform ophthalmic testing, including color vision and glare/brightness assessments, following established protocols.
Maintain an efficient patient flow by coordinating testing and adjusting workflow as needed to support providers and clinic operations.
Prepare, stock, and maintain exam rooms, equipment, and clinical supplies to ensure readiness for patient care.
Follow infection prevention and control policies and procedures to promote a safe clinical environment.
Adhere to professional standards, organizational policies, regulatory requirements, and quality and safety guidelines in all aspects of patient care.