Operator

Legacy Health • Portland, OR

6d • $21 - $28

About The Position

The Operator connects patients and guests with assistance by operating the hospital switchboard and relaying calls through intercom paging. The role requires calm, knowledgeable, and efficient communication in a fast-paced environment. Operators announce hospital Codes and Conditions, monitor and respond to emergency panels, and help maintain patient, provider, and on-call schedule information.

Requirements

• High school graduate or equivalent.
• Six months of customer service experience in a fast-paced, rapid-call and/or multitasking environment.
• Receptionist/operator experience with a multi-line phone and/or software-driven system.
• Ability to communicate clearly in English.
• Ability to work efficiently with minimal supervision and exercise independent judgment within stated guidelines.
• Effective interpersonal skills that promote cooperation and teamwork.
• Ability to withstand varying job pressures and organize and prioritize related tasks.
• Excellent public relations skills and ability to communicate in a calm, succinct, business-like manner.
• Ability to identify alternative means of communication as needed.
• Ability to deal with people in emergency and/or stressful situations.
• Ability to adapt to change.
• Net typing speed of 40 wpm and PC-based computer skills.
• Familiarity with 10-key.
• Familiarity with a multi-line telephone system or software program.
• Familiarity with the health care environment in a hospital and clinic setting.

Nice To Haves

• Electronic database input and management experience.
• Knowledge of medical terminology.
• Previous experience in a health care environment or training program.

Responsibilities

• Operate the hospital switchboard, overhead intercom paging, and text/phone pagers to relay incoming, outgoing, and interoffice calls.
• Triage emergency calls and route them to appropriate personnel.
• Facilitate and coordinate communications within the hospital and between the hospital and the community.
• Announce hospital Codes and Conditions and monitor and respond to emergency panels, including fire, gas, and call systems.
• Assist with verifying and updating patient information, including mail returns, and provider database information.
• Manage physician on-call schedule input in paper and electronic systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED