Operator Surveillance

Home - Treasure Island•Las Vegas, NV

2d•Onsite

About The Position

This role involves conducting observations and investigations while maintaining strict confidentiality. The Operator Surveillance will oversee daily operations of the shift in the absence of a surveillance supervisor. Responsibilities include answering multi-line telephones, operating CCTV/digital recording programs for surveillance, using computer hardware for documentation, and preparing daily reports and logs. The position requires observing and documenting marker redemptions, reviewing videos to document jackpots, procedure errors, guest complaints, and variances. The role also involves conducting routine surveillance filming, reviewing videos, and documenting suspicious activity throughout casino gaming and restricted areas. Maintaining evidence by archiving video coverage and monitoring activities in various casino areas are key functions. The role may require testifying in court, performing scheduled duties, interfacing with management, cooperating with regulatory agencies, and attending/assisting with training.

Requirements

Knowledge of gaming regulations required.
A working knowledge of all areas observed including policies, procedures, cheating methods, and advantage play systems for all departments is required.
High school diploma required.
Must have or be able to obtain a gaming registration.
Must be able to reach, sit, carry/lift and push/pull up to 10 lbs.
Must be able to work in a casino environment with possible exposure to extreme cold.

Nice To Haves

2 years’ experience in a Surveillance department preferred.
Knowledge of a minimum of four table games preferred.
At least one card counting system preferred.

Responsibilities

Maintain strict confidentiality for the company when conducting observations and investigations.
Oversee daily operations of shift in the absence of a surveillance supervisor.
Answer multi-line telephones, take messages or direct to appropriate areas.
Operate CCTV / digital recording programs to conduct surveillance.
Use computer and associated hardware to complete documentation.
Write and prepare daily reports and logs.
Observe and document all marker redemptions.
Review video and document specific slot and table games jackpots, procedure errors, guest complaints, and variances in all departments.
Conduct routine surveillance filming, review videos, and complete documentation to detect suspicious activity throughout casino -gaming areas and restricted areas such as casino cage.
Maintain evidence by archiving video coverage in their designated files.
Monitor the activities in the table games, race & sports, casino cage, soft count, and slots areas.
Testify in court as a representative for the company as necessary.
Perform and maintain shift scheduled duties.
Interface with management and departments throughout the property as needed.
Cooperate with the Gaming Control Board (GCB) and other outside agencies.
Attend all company sponsored training classes and assist with department training.
Perform all duties as deemed necessary for the success of the department.