Operator Service Specialist 1

Loma Linda University Health • Loma Linda, CA

5d • Onsite

About The Position

The Operator Service Specialist 1 serves our patients, staff, and business partners by providing operator assistance and paging assistance. Responsible for answering a high volume of incoming telephone calls and to transfer the caller to the appropriate resource. Responsible to page on-call resources and to page Emergency Response teams such as Code Blue, Rapid Response, Trauma and others. Works in a high volume Call Center and provide excellent customer service to those of whom we serve. Performs other duties as needed.

Requirements

• Minimum one year of call center or customer service experience with heavy phone volume.
• Able to operate a computer and answer telephones efficiently.
• Able to read; write legibly; speak in English with professional quality.
• Able to use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).
• Operate/troubleshoot basic office and equipment required for the position.
• Able to relate and communicate positively, effectively, and professionally with others.
• Able to work calmly and respond courteously when under pressure.
• Able to collaborate and accept direction.
• Able to communicate effectively in English in person, in writing, and on the telephone.
• Able to think critically.
• Able to manage multiple assignments effectively.
• Able to organize and prioritize workload.
• Able to work well under pressure.
• Able to problem solve.
• Able to recall information with accuracy.
• Able to pay close attention to detail.
• Able to work independently with minimal supervision.
• Able to distinguish colors as necessary.
• Able to hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace.
• Able to see adequately to read computer screens, and written documents necessary to the position.

Nice To Haves

• Previous operator or call center experience in a Healthcare setting.
• Spanish language proficiency.

Responsibilities

• Answering a high volume of incoming telephone calls and transferring callers to the appropriate resource.
• Paging on-call resources and Emergency Response teams (e.g., Code Blue, Rapid Response, Trauma).
• Providing operator assistance and paging assistance.
• Performing other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed