Operator Service Specialist 1

Loma Linda • Loma Linda, CA

5d • $24 - $26 • Onsite

About The Position

The Operator Service Specialist 1 serves our patients, staff, and business partners by providing operator assistance and paging assistance. Responsible for answering a high volume of incoming telephone calls and to transfer the caller to the appropriate resource. Responsible to page on-call resources and to page Emergency Response teams such as Code Blue, Rapid Response, Trauma and others. Works in a high volume Call Center and provide excellent customer service to those of whom we serve. Performs other duties as needed.

Requirements

• Minimum one year of call center or customer service experience with heavy phone volume.
• Able to operate a computer and answer telephones efficiently.
• Able to read; write legibly; speak in English with professional quality.
• Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).
• Operate/troubleshoot basic office and equipment required for the position.
• Able to relate and communicate positively, effectively, and professionally with others.
• Work calmly and respond courteously when under pressure.
• Collaborate and accept direction.
• Communicate effectively in English in person, in writing, and on the telephone.
• Think critically.
• Manage multiple assignments effectively.
• Organize and prioritize workload.
• Work well under pressure.
• Problem solve.
• Recall information with accuracy.
• Pay close attention to detail.
• Work independently with minimal supervision.
• Able to distinguish colors as necessary.
• Hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace.
• See adequately to read computer screens, and written documents necessary to the position.

Nice To Haves

• Previous operator or call center experience in a Healthcare setting.
• Spanish language proficiency.

Responsibilities

• Provide operator assistance and paging assistance.
• Answer a high volume of incoming telephone calls and transfer callers to the appropriate resource.
• Page on-call resources and Emergency Response teams (e.g., Code Blue, Rapid Response, Trauma).
• Provide excellent customer service in a high-volume Call Center environment.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed