Operator Scheduler-Part Time Mon-Fri 12pm to 4pm

Tri-Cities Community Health • Pasco, WA

40d • $19 - $25 • Onsite

About The Position

Tri-Cities Community Health (TCCH) is seeking a passionate and driven Operator Scheduler to join their team at the Pasco administrative building. This role operates under the direction of the Customer Service Manager and is responsible for handling all incoming calls to the Call Center. Duties include transferring calls to appropriate departments, clinics, and staff, taking detailed messages, scheduling and cancelling appointments, clearing provider schedulers, and collaborating with physician offices to gather accurate information for new appointments. TCCH is a Federally Qualified Health Center (FQHC) dedicated to providing comprehensive primary care services to underserved populations in Pasco, Kennewick, Richland, and surrounding areas, with a mission rooted in Quality, Respect, and Service.

Requirements

• Minimum high school diploma or GED
• Attention to detail and expert organizational skills, required
• Ability to maintain composure under stressful conditions while effectively handling patients and callers who display intense emotions, required
• Regularly required to talk and listen
• Regularly required to sit, stand, walk, and ascend and descend stairs
• Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with arms
• Frequently lifts and/or moves up to 10 pounds
• Specific vision abilities required by this job include close vision and the ability to adjust focus

Nice To Haves

• Minimum one (1) year of experience with multiline phone systems, preferred
• Proficient in English and another language (Spanish, Russian, Mandarin, or other) preferred

Responsibilities

• Respond to calls from patients, physicians, physicians’ office staff, and peers, and uses good judgement to determine the urgency of the situation
• Answer, screen, prioritize, and redirect calls for the appropriate department
• Answer questions, handle routine matters, and take messages
• Schedule all appointments for patients on the scheduling system and work with the manager to meet scheduling goals
• Complete all patient registrations in a professional, accurate, and customer–oriented manner
• Obtains information from patients’ health insurance or managed care identification card
• Work with individual physician offices and their office managers on obtaining correct information regarding scheduling appointments
• Perform consistently at the required skill and responsibility level as directed, while also performing work of a higher level in preparation for increased responsibilities or departmental needs
• Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
• Work on a team toward surpassing departmental goals and objectives across multiple departments and facilities
• Follow the organization’s exposure control plans and bloodborne and airborne pathogens protocol
• Carry out all other duties as assigned

Benefits

• A flexible, part-time schedule for creating a healthy work-life balance
• Competitive pay for highly qualified individuals (you!)
• Benefits package including medical, dental, vision, life, disability, retirement with employer match, and paid sick/vacation time

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED