Operator Emergency Communications Center, Ambulance Services, PRN, Variable

Prisma Health•Greenville, SC

6d•Onsite

About The Position

Responsible for managing and facilitating critical communication functions across the organization to support coordination of emergency and non-emergency operations. Serves as a central point for routing, monitoring, and maintaining communication systems, including radio, telephony, paging, and digital platforms. Answers and triages incoming EMS calls to appropriate areas, including Adult Critical Care, Chest Pain Center, Children's Emergency Center, and OB Triage for the GMH Emergency Department. Electronically documents incoming phone and radio encounters for performance improvement purposes and enhances communication between EMS personnel and appropriate GHS clinical personnel under the supervision of nursing and GMH Medical Control. This is a non-management job reporting to a supervisor, manager, director, or executive. The position is located at Greenville Memorial Hospital in the Prisma Health EMS department and has a variable work shift.

Requirements

Job-related course work beyond high school.
Two years of Emergency Medical Services (EMS) field, dispatch, or hospital-based experience.
In lieu of two years of EMS experience, three years of experience in a hospital emergency department or medical services may be considered, including direct medical care, nursing support, or coordination of medical administrative services such as insurance, medical records, or admissions.
Knowledge of office equipment, including fax machines and copiers.
Proficient computer skills, including word processing, spreadsheets, databases, and data entry.
Technical knowledge.
Attention to detail.
Ability to work effectively in fast-paced and high-stress environments while supporting public safety, healthcare, and organizational operations.

Responsibilities

Answer incoming EMS radio and phone calls and route them to the appropriate patient care area, assigning appropriate priority.
Communicate patient information to the Charge Nurse or Patient Flow Coordinator to facilitate patient placement and staff readiness.
Monitor the helipad, squad entrance, and trauma bays via cameras to support staff awareness and patient flow.
Communicate with community EMS and system personnel, acting as a liaison between EMS and the system.
Collaborate with EMS medics and clinical staff to determine trauma level, appropriate code activations, and patient placement.
Accurately document communication logs, messages, and incident details.
Relay critical information to internal and external stakeholders in a timely and professional manner.
Record patient data in the Carepoint workstation and electronic medical records (EMR).
Record radio and phone conversations for performance improvement purposes.
Initiate alerts through the Red Alert system for code activations and update alerts with required information as needed.
Perform other duties as assigned.