EMS Communications Specialist, Ambulance Services, FT, Variable

Prisma Health•Seneca, SC

About The Position

The EMS Communications Specialist receives, prioritizes, and dispatches emergency and non-emergency medical service requests in a timely, accurate, and professional manner. Working in a high-volume communications center, the specialist supports efficient EMS resource deployment in accordance with established protocols, organizational policies, and regulatory standards. The role serves as a link between patients, callers, field providers, and other public safety agencies to support coordinated patient care. The specialist receives requests for medical transportation, verifies crew readiness, dispatches calls, tracks unit movements, and coordinates service delivery. The position documents call and patient information, supports appropriate resource utilization and reimbursement, and maintains confidentiality and patient privacy. This is a non-management position reporting to a supervisor, manager, director, or executive. No prior experience is required. A high school diploma or equivalent is required; post-high-school education or the highest degree earned is preferred. APCO Public Safety Telecommunicator (PST), APCO Emergency Medical Dispatcher (EMD), and CPR certifications must be obtained during orientation and kept current. EMT certification is preferred.

Requirements

High school diploma or equivalent.
Ability to prioritize emergent and non-emergent requests for service.
Obtain APCO Public Safety Telecommunicator (PST), APCO Emergency Medical Dispatcher (EMD), and CPR certifications during the orientation period and keep them current.
No experience required.

Nice To Haves

Post-high-school diploma or the highest degree earned.
Emergency Medical Technician (EMT) certification.
Communication skills.

Responsibilities

Receive and process emergency and non-emergency medical service calls, gathering essential information quickly and accurately.
Dispatch EMS units and resources using computer-aided dispatch systems and radio communications in accordance with established protocols.
Prioritize requests based on patient acuity and system demand to allocate resources appropriately.
Provide pre-arrival and post-dispatch instructions as authorized by medical protocols and training.
Communicate clearly and professionally with EMS providers, field supervisors, and other public safety agencies.
Document call details, dispatch activity, and patient information in compliance with organizational and regulatory standards.
Monitor resource availability and system status to support operational efficiency and response readiness.
Adhere to HIPAA, confidentiality, and patient privacy standards.
Participate in continuing education, quality assurance, and skill development to maintain certification and job proficiency.
Support a culture of safety, professionalism, and service excellence within the communications center.
Verify operational readiness of crews.
Accept calls requesting medical transportation services.
Track unit movements and coordinate safe, courteous, and efficient service delivery.
Obtain and document patient information needed for appropriate resource utilization and reimbursement.
Prepare written documentation.
Perform other duties as assigned.