Operations

Long Lake•San Francisco, CA

About The Position

We are transforming the services economy with AI. Long Lake acquires service businesses and transforms how they operate through a shared AI platform, forward-deployed engineers, and a world-class M&A / operations team. We're backed by General Catalyst, Alpha Wave, Elad Gil, and others, with billions in permanent capital raised. We are not a private equity fund but a permanent capital vehicle with an extremely long-term view. You will work directly with the management teams of Long Lake’s businesses to solve their most important problems and drive results. The work spans commercial and operating improvement, putting Long Lake’s AI platform to work in day-to-day sales, service, and operations. The role demands speed and depth together: getting into the detail of a problem quickly, aligning with management on the answer, and owning execution until the result shows up in the numbers.

Requirements

2-5 years of experience from consulting, banking, private equity, or an operating role.
AI is integral to how you work.

Responsibilities

Work directly with the management teams of Long Lake’s businesses to solve their most important problems and drive results.
Engage in commercial and operating improvement, applying Long Lake’s AI platform to day-to-day sales, service, and operations.
Analyze budgets, forecasts, and KPI reporting to identify areas of business performance.
Execute alongside management teams to implement solutions.
Build budgets and forecasts that management trusts and uses for decision-making.
Diagnose and fix issues in sales pipeline conversion, implementing reporting for accountability.
Evaluate marketing spend and channel performance, reallocating resources for optimal return.
Collaborate with the technology team to integrate AI platform into customer service or finance workflows and drive adoption.
Take ownership of initiatives from problem definition through execution, even when there is no clear owner.
Ensure revenue growth and margins improve measurably in supported businesses.
Become a trusted advisor to management teams, handling their most challenging problems.
Ensure budgets, forecasts, and KPI reporting are accurate and inform decision-making.
Drive measurable and accountable sales and marketing execution.
Facilitate the rollout of successful initiatives from one business to others.