Operations Voice Manager

TekSynap•Arlington, VA

7d•$170,000 - $225,000•Onsite

About The Position

We are seeking an Operations Voice Manager to join our team supporting DISA JSP ETM in Arlington, VA. This role involves overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM technologies. The manager will ensure the operational efficiency, maintenance, and compliance of voice infrastructure while adhering to modernization efforts. Key responsibilities include providing technical leadership, managing projects, and delivering exceptional customer service.

Requirements

10+ years of relevant experience in operations management, VoIP, or Telecom
CompTIA Security + CE
Bachelor’s degree in IT or related field
Must possess a Top Secret/SCI clearance
U.S. Citizen

Responsibilities

Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM technologies.
Ensure the operational efficiency, maintenance, and compliance of voice infrastructure while adhering to modernization efforts.
Provide technical leadership, manage projects, and deliver exceptional customer service
Develop and execute a preventive maintenance program to keep voice infrastructure up-to-date with patches, upgrades, and security/compliance requirements.
Continuously monitor performance of voice systems, report on performance, and take corrective actions.
Operate and maintain VoIP, VoSIP, and TDM systems at various locations under JSP purview.
Monitor operational status of switching systems and network components.
Provision VoIP, VoSIP, ACD, and TDM services and perform MACs provisioning.
Ensure system operation meets specified performance requirements and provide performance reporting.
Develop and execute test plans for voice services.
Maintain and update all as-built design and O&M manuals for equipment, ensuring compliance with government regulations.
Provide metric reporting aligned with monthly contract IPR for tracking and trend analysis.
Support telecommunication system configuration management using Government-provided infrastructure and management tools.
Provide technical and project management coordination for JSP voice projects and for JSP customer voice projects.
Provide system reporting and ensure the system can produce Standard and Custom Reports.