Operations Transformation Director

Grant Thornton • New York, NY

3d • $197,800 - $255,904 • Hybrid

About The Position

The Operations Transformation Director will assist clients with developing and implementing operations modernization and improvement initiatives within Grant Thornton’s Operations Transformation Practice. The role involves working with cross-functional teams on operational efficiency programs, digital and AI-enabled operations management solutions, and product and operations modernization programs. Work may span business opportunity assessment, solution strategy and design, program management, technology implementation, and organizational change.

The Director also designs and executes enterprise cost-reduction programs for corporate clients and private-equity-sponsored portfolio companies; manages engagements, teams, client relationships, delivery risks, and quality; and contributes to business development and thought leadership. The position requires travel as needed, with expected travel of up to 35–40% and occasional travel up to 80%. Consistent with the firm’s hybrid work model, the position requires in-person attendance at least three days per week at a Grant Thornton office or client site.

Requirements

• Bachelor’s degree in Business, Operations Management, Data & Analytics, Engineering, or a related field.
• At least 10 years of related work experience in a similar consulting practice or function serving cross-industry clients at a national level.
• Professional certification in a relevant field, such as Lean Six Sigma, Master Black Belt, Black Belt, Green Belt, Certified Supply Chain Professional, or Certified Turnaround Professional.
• Client project delivery experience across multiple industry sectors.
• Excellent verbal and written communication skills.
• Ability to travel as needed; expected travel is up to 35–40%, with occasional travel up to 80%.

Responsibilities

• Support cross-functional teams delivering major transformation initiatives, including operational efficiency programs, digital and AI-enabled operations management solutions, and product and operations modernization.
• Contribute to business opportunity assessments, solution strategy and design, program management, technology implementation, and organizational change initiatives.
• Design and execute enterprise cost-reduction programs for corporate clients and private-equity-sponsored portfolio companies.
• Manage engagements, including performance reviews, task delegation, project financials, deliverable quality reviews, and client management across industries.
• Assist with developing solution content, whitepapers, and other thought leadership materials.
• Maintain effective client relationships, manage expectations, ensure satisfaction, and serve as a trusted business advisor.
• Communicate verbally and in writing with clients and colleagues at all organizational levels to achieve objectives.
• Identify engagement delivery risks and recommend remediation to engagement teams.
• Manage, develop, train, coach, and mentor staff; assess performance for engagement and year-end reviews.
• Apply change and transformation methods, data, analytics, operations design, and fintech to improve operations performance.
• Lead and support business development, including opportunity identification, proposal development, and other pursuit activities.
• Create, interpret, and translate data and analytics into actionable performance insights.
• Meet or exceed targeted utilization.
• Perform other duties as assigned.

Benefits

• Personalized and comprehensive benefits; specific offerings are available through the company benefits overview.
• Employees may be eligible for a discretionary annual bonus based on individual and firm performance, subject to applicable plan terms, conditions, and eligibility criteria.
• Work-location, weekly-schedule, and flex-time-off options consistent with the firm’s hybrid work model.
• Work-life integration options.

What This Job Offers

• Job Type: Full-time
• Career Level: Director