Operations Training Support Manager

Compass Group•Santa Ana, CA

15d•$90,000 - $100,000•Hybrid

About The Position

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence. With four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions. The Operations Support Training Manager delivers high‑quality training, onboarding, and operational support across multiple dining service locations. This role ensures teams are compliant, well‑trained, and prepared to deliver safe, consistent, resident‑centered hospitality. Ideal candidates have strong BOH/FOH experience, excellent communication skills, and the ability to support sites across Southern California.

Requirements

Strong BOH and FOH background preferred.
Senior living experience highly desired.
Experience training hourly staff and improving operations.
Ability to work independently, travel frequently, and adapt to different environments.
Strong communication, leadership, and organizational skills.

Responsibilities

Train BOH and FOH teams in food safety, sanitation, and HACCP.
Train teams on regulatory compliance, health‑department standards, and infection‑prevention practices.
Deliver hospitality training: resident‑centered service, dining etiquette, and service recovery.
Provide operational training on SOPs, menu execution, food‑production standards, allergy awareness, special diets, and therapeutic nutrition.
Coach frontline associates, conduct skills assessments, and mentor employees into the right roles.
Serve as a hands‑on instructor and on‑site support resource.
Support multiple locations with daily operations, new program rollouts, and food program implementation.
Assist with onboarding managers and directors to ensure effective leadership.
Help launch and stabilize new Unidine and Morrison Living accounts.
Maintain documentation, survey readiness, and compliance files.
Track training completion and ensure employee records are accurate.
Travel primarily throughout Southern California, especially Los Angeles and Orange County.
Must be comfortable traveling by car and supporting multiple sites as needed.