Operations Training Specialist

FastMed • Durham, NC

1d

About The Position

The Operations Training Specialist supports the development, coordination, and delivery of operational training and standard work that promote consistency and quality across FastMed. Partnering with Operations, HR, OHS, RCM, Finance, IT, Epic, Clinical/Medical Leadership, and Compliance, this role coordinates training materials, maintains process documentation, and assists with workflow rollouts to ensure training compliance with state and federal regulations. The Operations Training Specialist gathers feedback and basic performance metrics to help improve training effectiveness and operational clarity, reinforcing FastMed’s Compassionate Hospitality approach.

Requirements

• Clear written and verbal communication; dependable cross‑functional collaboration.
• Organization and attention to detail across multiple priorities and deadlines.
• Working knowledge of process documentation and basics of continuous improvement/standard work.
• Proficiency with MS Office and learning technologies; ability to learn Epic workflows relevant to training content.
• Growth mindset—open to feedback, learning, and iterative improvement.
• Associate’s or Bachelor’s degree preferred; equivalent experience considered.
• 2–4 years’ experience in training coordination, operations support, or process documentation in healthcare or customer‑service environments.
• Familiarity with adult‑learning basics and translating process changes into clear training materials.
• Basic understanding of healthcare regulatory/compliance considerations for training content.

Nice To Haves

• Experience with Epic or similar systems preferred; Epic credentialing not required for this role.

Responsibilities

• Support the creation, updating, and organization of operational training materials, SOPs, and job aids to reinforce standardized workflows.
• Coordinate logistics for training sessions (scheduling, invites, materials, LMS assignments) and deliver routine trainings as assigned.
• Assist with documenting process changes and ensuring related training content is updated and distributed promptly.
• Maintain shared repositories (LMS, SharePoint/OneDrive) to keep operational resources current and easy to access.
• Collect participant feedback and basic metrics (attendance, completion, knowledge checks) to surface training gaps and improvement opportunities.
• Coordinate with Regional Directors and Center/Clinic Managers to support consistent adoption of standards across locations.
• Provide administrative support for Epic‑related workflow training (e.g., materials, scheduling, rosters); escalate issues to the Operations Training Manager or Epic trainers as needed.
• Facilitate routine cross‑department communication (updates, reminders, FAQs) to reinforce operational expectations.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees