Operations Training & Process Administrator

Northview Residential REIT • Calgary, AB

11d • Onsite

About The Position

The Operations Training & Process Administrator plays a key role in supporting the success of Northview's residential operations by developing, coordinating, and delivering training programs that promote consistency, efficiency, and standardized practices in our regions across Canada. Through documentation, operational support, quality assurance activities, and cross-functional collaboration, this role helps ensure on-site employees have the knowledge, tools, and resources needed to perform their roles consistently and effectively. While primarily supporting residential operations and regional administrative functions, this position remains adaptable to evolving business needs and broader organizational initiatives.

Requirements

• Post-secondary degree or diploma in Property Management, Administration, or related field
• 2+ years of experience in an administrative, operational support, training, or instructional role
• Experience with Yardi or similar property management/ERP software
• Proficiency with MS Office products, including Word, Excel, Outlook and PowerPoint
• Strong conflict resolution, oral, verbal, and written communication skills
• Sound decision-making abilities with the ability to work independently
• Effective collaboration skills with the ability to build relationships across departments and regions
• Strong prioritization, organization, analytical and time management skills
• Confident presentation and facilitation skills, with the ability to effectively deliver training to groups in both in-person and virtual environments

Nice To Haves

• Progressive experience in property management an asset
• Experience developing training materials, Standard Operating Procedures (SOPs), or process documentation an asset
• Familiarity with provincial and territorial Residential Tenancy Acts across Canada

Responsibilities

• Develop, coordinate, and deliver operational training programs for on-site team members across Canada through structured and informal learning opportunities
• Create, maintain, and update Standard Operating Procedures (SOPs), training materials, manuals, and other operational documentation to support consistent processes and best practices
• Partner with Corporate and on-site teams to gather, validate, and document operational processes and best practices
• Conduct operational reviews and audits to evaluate compliance with company policies, procedures, operational standards, and training outcomes, providing recommendations and follow-up as needed
• Support the implementation, testing, and rollout of new operational systems, technologies, and initiatives
• Identify opportunities to improve operational processes, documentation, and training programs to enhance consistency, efficiency, and the overall employee experience
• Provide operational guidance and support to Regional Operations teams through remote and on-site assistance, helping to resolve operational questions and promote consistent practices
• Provide back-up support and coverage for Operations team members as needed, including accounts receivable, collection calls, regional commission program administration, and other administrative functions
• Collaborate with Corporate and site-level teams to support the development, implementation, and communication of operational processes and training initiatives

Benefits

• A competitive total rewards program that includes recognition for individual and corporate performance
• Paid vacation
• Health, dental, and wellness benefits
• Company matched Employee Unit Purchase Plan
• A supportive and engaging working environment
• Support for career and professional development
• free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree