Operations Training Manager

Nuage Designs Inc • Miami, FL, US, FL

11d • $95,000 - $110,000 • Hybrid

About The Position

Nuage Designs is seeking an Operations Training Manager to own operational standards, training, and performance auditing across their Miami and Chicago facilities. This role is crucial for elevating life's most meaningful celebrations through inspired design, exceptional service, and genuine care by ensuring operational excellence. The company, a leader in couture linens and luxury event rentals for over two decades, is in an ambitious growth phase and is looking for dedicated individuals to shape its future.

Requirements

• 8+ years in warehouse, distribution, logistics, or production operations, including hands-on time on the floor.
• Demonstrated experience writing SOPs and building training programs that hourly teams actually used, not documents that were filed.
• Experience in a multi-site operation, with a track record of making two locations run the same way.
• Comfort with data: able to build and read an accuracy or quality report, and to trace a defect back to its cause.
• Ability to teach an hourly workforce with varied educational backgrounds — plain language, demonstration, repetition, patience.
• Bilingual English/Spanish.
• Willingness to work the hours the operation works, including early mornings and peak-season weekends, and to travel to Chicago regularly (estimated 20–30%, front-loaded around launch).

Nice To Haves

• Rental, hospitality, events, linen/laundry, or other closed-loop and reverse-logistics operations.
• Formal continuous improvement training (Lean, Six Sigma, TWI, or equivalent) applied in a practical, non-bureaucratic way.
• Experience implementing or operating alongside WMS, ERP, or RFID/barcode scanning systems.
• Experience standing up a new facility or entering a new market.

Responsibilities

• Assess existing SOPs and practices across both markets, then consolidate them into a single, version-controlled library.
• Write SOPs in a visual, bilingual (English/Spanish) format that teams can use on the floor.
• Standardize processes across markets and keep SOPs current as processes and systems change.
• Build onboarding and certification programs for each operational function.
• Deliver training on the floor and in the classroom.
• Develop certified trainers in each market, and manage cross-training and the seasonal training calendar.
• Define measurable standards for accuracy, throughput, on-time performance, quality, and safety.
• Run a recurring audit and observation program, reporting results by market, shift, and function.
• Identify root causes of operational errors and drive corrective action.
• Implement standards and training at new facilities.
• Develop a repeatable playbook across similar operations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401K with company match
• PTO
• Holiday Pay
• Travel between Miami and Chicago supported under Nuage’s travel and expense policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed