Operations Training Manager

The Walt Disney Company • Lake Buena Vista, FL

4d • $68,600 - $91,900 • Onsite

About The Position

The Operations Training Manager will inspire and lead the team responsible for delivering training for new and existing Cast Members. Your team will provide a warm and welcoming Cast Training Experience including creating and communicating training schedules, facilitating classes and performance requirements, and delivering on-the-job training. You will integrate information, processes, and best practices across Operations Training, and partner with Labor and other cross functional teams. You will lead a team comprised of both hourly, non-union and hourly, union Cast Members at multiple locations across Walt Disney World. You will report to the Regional Training Manager.

Requirements

• 3+ years of experience leading an operation
• Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies
• Project management skills including defining detailed project timelines and achievable, measurable tasks
• Experience identifying opportunities for improvement
• Handle confidential and regulatory information discreetly
• Schedule availability to include weekends, variable shifts and holidays

Nice To Haves

• Bachelor's degree or demonstrated equivalent experience

Responsibilities

• Manage Cast Member onboarding training observing the training progression standards (training schedules, property orientation, on-the-job training)
• Oversee the daily delivery of all job-specific training (technical, regulatory, train the trainer, updates) ensuring alignment with learning performance models and an understanding of the uniqueness of each line of business and contractual requirements to ensure implementation
• Partner with Operations Leaders to assess training needs and determine strategic learning solutions that support both guest experience and business objectives
• Oversee the daily delivery of site orientations and welcome sessions
• Observe/audit facilitators delivering training at the site level
• Plan and communicate training (regulatory, safety, recertification, and ongoing updates)
• Partner with Coordinators of Training and Training Liaisons within the Operation to support the property level trainer designation process (recruit and develop Disney Trainers)
• Promote a "Guest service excellence" approach for all client interactions and product support
• Lead with a process improvement approach to improve connection points, process, and product
• Collect and analyze data to support performance improvement recommendations and solutions

Benefits

• health and savings benefits
• educational opportunities
• special extras that only Disney can provide
• A bonus and/or long-term incentive units may be provided as part of the compensation package
• full range of medical, financial, and/or other benefits, dependent on the level and position offered

What This Job Offers

• Job Type: Full-time
• Career Level: Manager