Operations Training Lead

CJ Logistics • Wilmer, TX

5d • Hybrid

About The Position

CJ Logistics America is seeking an Operations Training Lead to own training quality and consistency across our logistics center network. In this role, you will build a strong bench of certified trainers, roll out standardized learning plans, and support new site startups, system conversions, and strategic projects. This role requires travel between locations to onboard staff, stabilize performance, and audit compliance. This position works a hybrid schedule out of one of our Logistics Centers and would be expected to be in person 4 days a week and 1 day remote. You will spend your time in a hybrid environment—balancing office tasks with active, hands-on leadership directly on the warehouse floor.

Requirements

• 3–5 years in operations training, warehouse leadership, or multi-site learning & development.
• Hands-on proficiency with Warehouse Management Systems (WMS), including direct experience leading training during system conversions.
• A clear, constructive coaching style with the proven ability to lead diverse training sessions and adjust delivery to the audience's pace.
• Strong use of performance data to pinpoint root causes of training gaps.
• Comfort shifting priorities in a fast-paced environment and availability for up to 75% local travel across the assigned region.
• Strong interpersonal skills with the ability to influence site leadership and work seamlessly across functions.
• Ability to wear required PPE (steel-toed shoes, safety glasses, high-visibility vests) and work on-site within warehouse environments containing varying temperatures, loud noises, concrete floors, and industrial vehicle traffic.

Responsibilities

• Grow and maintain the internal trainer network to ensure backup coverage at every logistics site.
• Conduct workshops to set consistent standards for classroom and on-the-job training, certifying and coaching site-based trainers.
• Plan and execute end-to-end training for new startups, WMS system conversions, and key strategic projects.
• Run and audit onboarding plans, training all warehouse roles with a focus on verified competency in safety, accuracy, and productivity.
• Implement formal observations to measure employee proficiency against SOPs and coach site leaders on driving behavioral change.
• Partner with HR and Operations to analyze performance data, diagnose training gaps, and launch targeted fixes.
• Conduct comprehensive training and compliance audits at each site at least once per year, delivering detailed reports to Site General Managers.
• Keep all SOPs, digital learning tools, and physical training materials current, functional, and accessible.

Benefits

• Salary, Exempt corporate role within our Learning & Development division.
• Equal Opportunity Employer that relies on diverse skills, backgrounds, and perspectives to drive innovation and growth.
• Fully committed to providing reasonable accommodations to ensure all employees can perform their essential functions successfully.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed