Operations Trainer

WACO FAMILY MEDICINE•Waco, TX

8d•Onsite

About The Position

The Operations Trainer is responsible for gathering and evaluating information on current training processes to identify areas for improvement, collaborating with leadership to implement training updates, and delivering approved training curriculum for new hires and continuing education. This role involves performing quality audits, ensuring new hires are aware of policies, and documenting training progress. The trainer will also provide support regarding established policies and procedures and communicate updates to relevant staff. "Hands On" training will be provided in both classroom and clinic settings.

Requirements

High School Diploma or equivalent required.
2 years of experience in training facilitator role
2 years of experience in curriculum development
Familiar with modern and traditional training methods
Excellent leadership and motivational skills
Ability to plan, manage time and multitask effectively
Advanced database and computer skills
Strong verbal and written communication skills
Excellent decision-making skills and problem-solving skills
Good collaboration and teamwork skills
Visual and auditory accuracy
Ability to drive 5-6 hours per day and make several stops while maintaining concentration, and deal with a variety of stressful situations including adverse weather, traffic, and deadlines
Continuous repetitive grasping and manipulation of both hands
Occasional reaching, walking, squatting, bending, kneeling, twisting, and climbing
Occasionally carrying, lifting, pushing, and pulling of up to 50 lbs.
Occasionally working in confined, noisy, dusty areas
Understand/carry out simple/detailed, oral/written instructions with retention
Read and interpret detailed specifications
Subject to random drug tests

Nice To Haves

Associate degree or bachelor’s degree preferred.

Responsibilities

Gather and evaluate information from WFM Leadership, Practice Managers (PMs) and Patient Services Representatives (PSRs) on current training processes to identify strengths and weaknesses and areas for improvement to ensure training needs are met for assigned clinics.
Communicate identified training needs and recommendations to the Operations Training Manager.
Collaborate with PMs to support the implementation of training material updates and methods to improve PSR retention.
Deliver approved training curriculum for new hires.
Deliver approved continuing education curriculum and follow-up training.
Perform quality audits for new hires and competency observations for new hires as directed.
Ensure new hires are aware of the Center’s policies and procedures.
Communicate with PMs, and PSRs to ensure training needs are met and provide feedback to the Operations Training Manager regarding identified needs or concerns.
Collaborate with PMs in implementing training material for process updates as needed.
Collaborate with PMs to coordinate assigned training schedules for Patient Services Representatives and other WFM Operational leaders as directed.
Document progress of various training statuses and communicate training outcomes and follow-up needs for evaluation of performance.
Provide support regarding established policies and procedures for PMs and PSRs as needed and escalate questions requiring clarification to the Operations Training Manager.
Communicate approved updates to processes to PMs, PSRs and staff of other departments as needed.
Provide “Hands On” training in the classroom and clinic setting as assigned.
Other duties as assigned by supervisor.