Domestic Operations Trainer

AIT Worldwide Logistics, Inc.•Itasca, IL

3d•$73,660 - $110,500•Onsite

About The Position

The Domestic Operations Trainer is responsible for facilitating an engaging and interactive operations training program for our new and existing teammates. In this role, the trainer is responsible for maintaining a working knowledge of operational processes, systems, and product knowledge. The trainer assists in the development of training content, continuously evaluates training effectiveness, and makes recommendations for improvement. The trainer acts as mentor to new teammates and supports them in their development.

Requirements

High School Diploma (Required)
5+ years Domestic Freight Forwarding experience (Required)
Strong written and verbal communication skills; comfortable with speaking in front of a large group of people
Patience working with new hires that all have different experience levels and learning abilities
Proficient understanding of all Domestic Ops processes including customer service, door to door routing, tracking, and billing.
Can drive understanding (i.e., using visual aids, able to recognize when a group or individual is lost and needs more attention.
Ability to effectively describe complicated ideas to different audiences (with different learning styles)
Proficient in Microsoft Office (Excel, Word, PowerPoint) and Outlook
Analytical & Process minded, able to break down complex concepts into easily digestible steps
Deadline focused, organized and able to prioritize multiple projects
Exceptional attendance record
Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others.

Nice To Haves

Bachelor's Degree (Preferred)
Experience training new employees a plus
CargoWise (Preferred)

Responsibilities

Facilitate the live, instructor led courses on a consistent and regular schedule each week (approx. 20 hours per week).
Maintain proficient knowledge of AIT Domestic Operational knowledge, systems & processes.
Partner with the Corporate Training Team to develop the program curriculum, content, job aids & activities.
Constant Focus on continuous improvement: researching best practices, learning & development tools & methods, creative interactive activity ideas etc... Monitor and evaluate effectiveness of the Operational Onboarding Training Program through feedback and evaluation to continuously improve learning experience.. Suggest adjustments to improve.
Act as mentor to participants in each training program, ensuring their success not only during the program but in the days/weeks/months afterwards.
Manage and report on virtual trainings in LMS which supplement the live instructor led trainings.
Assist in assessing, communicating, and coordinating the new hire onboarding experience and provide feedback and suggestions to hiring managers for the continued teammate onboarding and development of their new teammate.
Cultivate and maintain relationships with teammates, subject matter experts and leaders across the organization.
Assist Operations Training Manager with other AIT Training Initiatives, as needed.
Performs other duties as assigned
Complies with all policies and standards