Operations Trainer

Point C

1d•$50,000 - $60,000

About The Position

Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company. The Operations Trainer is responsible for delivering virtual training to staff across a variety of operational functions. This includes curriculum and procedural instruction related to systems, compliance, industry topics, new products or clients, and other key initiatives. This role also supports the development and maintenance of training content, policies, and procedures to drive consistency and excellence across the organization.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
2+ years of experience in customer service or claims processing, preferably in the healthcare or employee benefits industry.
Experience with self-funded health plans and third-party administrators (TPAs) is highly desirable.
Strong interpersonal and communication skills, both written and verbal (virtual and in-person).
Proven ability to follow procedures and maintain professionalism.
Excellent customer service mindset.
Proficiency in Microsoft Office and standard business software.
Ability to participate in company meetings, industry training sessions, and team activities.
Must adhere to company confidentiality and data privacy policies.
Ability to work at a computer for extended periods and work overtime as needed.
Must be legally authorized to work in the United States.

Responsibilities

Design, develop, and deliver virtual training programs for new and existing staff across Operations.
Train employees using established claims systems, processes, and procedural documentation.
Inspire, coach, and motivate employees to achieve performance and quality goals.
Identify training needs and develop appropriate curriculum and learning tools.
Communicate training progress and outcomes to leadership in a timely and clear manner.
Create and maintain training materials, including handouts, guides, and job aids.
Conduct training needs assessments and operational audits to identify opportunities for development.
Collaborate with operational teams to draft, revise, and certify organizational policies and procedures.
Integrate procedural updates into training programs on an ongoing basis.
Lead ongoing training initiatives related to system releases, new clients, or process improvements.
Demonstrate strong presentation skills and a customer-service-oriented approach.