Operations Trainer - Home Improvement Financing
About The Position
At Regions, the Home Improvement Financing Operations Trainer works within an area of the Lending Operations group to train and coach new representatives. This position also assists with ongoing coaching, project coordination, and testing. Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.
Requirements
- High School Diploma or GED
- Two (2) years of customer service, training, or related experience
- Ability to remain calm and focused under stressful conditions
- Demonstrated leadership skills
- Excellent customer service skills
- Excellent verbal and written communication skills
- Good time management and prioritization skills
- Proficient Microsoft Office Suite skills
- Strong attention to detail
Responsibilities
- Trains new and existing associates in Operations
- Prepares and schedules training sessions
- Monitors new associates during training periods to ensure accuracy and quality control
- Facilitates continuing education of existing client service procedures
- Offers recommendations to management in procedure implementation
- Monitors calls for training purposes and provides effective feedback
- Assists in planning projects that impact assigned area of Lending Operations
- Performs testing as needed for projects
- Responsible for training all new hires within the contractor support group
- Facilitates monthly refresher trainings and ongoing learning sessions
- Provides individual or ad‑hoc training based on performance needs or process changes
- Delivers departmental updates related to procedures, tools, or workflow changes
- Partners with leadership to support training effectiveness and team readiness
- Monitors and escalates attendance concerns when issues arise, following established guidelines
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
