Operations Third-Party (TPA) Vendor Governance Analyst (HYBRID OR REMOTE)

Equitable • Syracuse, NY

3h • Hybrid

About The Position

Equitable is seeking an Operations Third-Party (TPA) Vendor Governance Analyst to play a key role in overseeing Third-Party Administrators responsible for life insurance policy administration. This role actively monitors vendor performance through SLAs and KPIs, leads governance routines such as MBRs and QBRs, and maintains critical oversight documentation. The analyst drives timely issue resolution and remediation, partnering closely with internal stakeholders and vendors to ensure consistent service delivery and strong adherence to regulatory, contractual, and company standards.

Requirements

• HS Diploma or equivalent
• 2+ years of experience in vendor governance, operations analytics, third-party risk/controls, insurance operations and/or a related role
• Demonstrated ability to analyze operational performance data, identify trends/root causes, and translate findings into clear insights and recommendations
• Proven stakeholder management skills; able to communicate effectively with vendors and internal partners and drive action through governance routines
• Proficiency in Microsoft Excel (e.g., pivots, lookups, basic data validation) and PowerPoint to produce recurring dashboards, scorecards, and executive-ready summaries
• Efficient organizational skills with the ability to manage multiple priorities, maintain detailed documentation, and meet deadlines in a regulated environment

Nice To Haves

• Advanced degree
• Experience with life insurance operations, policy administration, and/or Third-Party Administrator (TPA) operating models
• Familiarity with vendor governance practices (e.g., KPI/SLA design, scorecards, QBR/MBR operating cadence, and issue/action management)
• Experience supporting SOC report review, audits, risk assessments, and/or control testing in partnership with risk/compliance functions
• Continuous improvement mindset

Responsibilities

• Analyze TPA performance against SLAs, KPIs, and contractual obligations; highlight trends, drivers, and emerging risks
• Facilitate and schedule Monthly and Quarterly Business Reviews (MBRs/QBRs), including data validation, performance summaries, and action items
• Maintain governance routines and artifacts (issue logs, action registers, risk/control trackers, and decision records) to ensure transparency and auditability
• Perform initial assessment and triage of operational issues (impact, severity, root cause hypotheses, and required stakeholders); monitor remediation plans and validate evidence of completion
• Support operational risk management for TPAs by coordinating SOC report review, audit requests, and control testing/attestations
• Partner with Corporate Sourcing and Procurement (CSP) and business stakeholders to support contract administration (renewals/amendments)
• Reconcile and process vendor and third-party billing
• Own monthly and annual accrual process for Operations’ billing
• Generate billing, reconcile payments and create reporting for fees collected from funds under management
• Identify opportunities to improve governance processes; document procedures and implement enhancements in partnership with stakeholders

Benefits

• medical
• dental
• vision
• a 401(k) plan
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED